Keyshla Ocasio

• Process and review medical claims using ICD-10, CPT, and HCPCS codes

• Verify insurance eligibility and benefits

• Submit claims and follow up on denials or rejections

• Communicate with insurance companies to resolve billing issues

• Maintain accurate billing records and ensure HIPAA compliance

• Collaborate with providers for accurate documentation

• Conducted quality inspections on medical products to ensure compliance with standards.
• Documented findings and maintained accurate records of quality checks.
• Collaborated with production teams to identify and resolve quality issues.
• Utilized testing equipment to assess product performance and reliability.
• Trained new staff on quality assurance practices and inspection techniques.

• Assisted healthcare providers with patient examinations and procedures.
• Managed patient records using electronic health record systems.
• Coordinated patient appointments and follow-up visits efficiently.
• Educated patients on treatment plans and preventive care measures.
• Supported billing processes by verifying insurance information for patients.
• Administered injections, medications and treatments as directed by the physician.

• Managed daily operations of medical office to ensure smooth workflow.
• Maintained compliance with healthcare regulations and safety protocols consistently.
• Trained new employees on office procedures and patient care standards effectively.
• Oversaw inventory management of medical supplies and equipment for continuous availability.
• Facilitated communication between healthcare providers and patients to improve satisfaction.
• Supervised patient billing, collection and financial counseling and assisted with cash posting.
• Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.