Khalia Armstead
Nashville
Summary
Dynamic and results-driven sales professional with extensive experience in retail, customer service, and digital marketing. Expertise in providing tailored solutions for complex audio/video systems and home automation, with a proven ability to drive sales, enhance customer experiences, and build long-term relationships. Skilled in collaborating with cross-functional teams, including designers, builders, and architects, to deliver customized proposals and seamless project executions. Known for strong communication, problem-solving abilities, and a customer-first mindset. Eager to leverage a diverse skill set and entrepreneurial drive to contribute to organizational growth and client success.
Overview
4
4
years of professional experience
Work History
Samsung Retail Representative
Samsung Electronics
10.2024 - Current
- Building brand advocacy for Samsung products by maintaining expert knowledge, providing product demonstration tailored to the clients needs.
- Built rapport with clients by actively listening to their concerns and offering solutions that met their project and budget requirements.
- Provided product recommendations, ensuring customer satisfaction and enhancing brand loyalty.
- Managed customer returns, exchanges, and issues, ensuring resolution in a timely and professional manner.
Magnolia Specialist
Best Buy
01.2022 - 01.2023
- Acted as a trusted advisor to customers, providing expert guidance on complex audio/video systems, home automation, and smart home technologies.
- Delivered personalized product recommendations and created tailored proposals to meet specific customer needs and project requirements.
- Managed and nurtured relationships with clients throughout the entire sales process, ensuring exceptional customer satisfaction from initial consultation through post-sale support.
- Collaborated closely with designers, builders, and architects to provide integrated solutions for residential and commercial projects.
- Spearheaded merchandising efforts, ensuring product displays were visually appealing, accurately stocked, and aligned with company standards.
- Assisted in store upkeep, maintaining an organized and customer-friendly environment to enhance the overall shopping experience.
Sales Associate
Best Buy
03.2022 - 01.2024
- Estimated quantity and cost of merchandise required to complete customer projects, providing personalized solutions.
- Greeted and escorted customers to product racks and shelves, offering assistance with merchandise selection.
- Utilized active listening to identify customer needs and suggest appropriate solutions.
- Resolved conflicts related to incorrect orders or damaged goods promptly and professionally.
Education
Bachelor of Science - Animal Science
Tennessee State University
Nashville, TN05-2024
Skills
- Customer Relationship Management
- Sales Expertise
- Audio/Video Systems & Home Automation
- Product Knowledge & Consultation
- Team Collaboration & Leadership
- Project Management
- Marketing & Merchandising
- Conflict Resolution & Problem Solving
- Time Management & Multi-tasking
Timeline
Samsung Retail Representative
Samsung Electronics
10.2024 - Current
Sales Associate
Best Buy
03.2022 - 01.2024
Magnolia Specialist
Best Buy
01.2022 - 01.2023
Bachelor of Science - Animal Science
Tennessee State University