Summary
Overview
Work History
Education
Skills
Timeline
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Khalia Armstead

Nashville

Summary

Dynamic and results-driven sales professional with extensive experience in retail, customer service, and digital marketing. Expertise in providing tailored solutions for complex audio/video systems and home automation, with a proven ability to drive sales, enhance customer experiences, and build long-term relationships. Skilled in collaborating with cross-functional teams, including designers, builders, and architects, to deliver customized proposals and seamless project executions. Known for strong communication, problem-solving abilities, and a customer-first mindset. Eager to leverage a diverse skill set and entrepreneurial drive to contribute to organizational growth and client success.

Overview

4
4
years of professional experience

Work History

Samsung Retail Representative

Samsung Electronics
10.2024 - Current
  • Building brand advocacy for Samsung products by maintaining expert knowledge, providing product demonstration tailored to the clients needs.
  • Built rapport with clients by actively listening to their concerns and offering solutions that met their project and budget requirements.
  • Provided product recommendations, ensuring customer satisfaction and enhancing brand loyalty.
  • Managed customer returns, exchanges, and issues, ensuring resolution in a timely and professional manner.

Magnolia Specialist

Best Buy
01.2022 - 01.2023
  • Acted as a trusted advisor to customers, providing expert guidance on complex audio/video systems, home automation, and smart home technologies.
  • Delivered personalized product recommendations and created tailored proposals to meet specific customer needs and project requirements.
  • Managed and nurtured relationships with clients throughout the entire sales process, ensuring exceptional customer satisfaction from initial consultation through post-sale support.
  • Collaborated closely with designers, builders, and architects to provide integrated solutions for residential and commercial projects.
  • Spearheaded merchandising efforts, ensuring product displays were visually appealing, accurately stocked, and aligned with company standards.
  • Assisted in store upkeep, maintaining an organized and customer-friendly environment to enhance the overall shopping experience.

Sales Associate

Best Buy
03.2022 - 01.2024
  • Estimated quantity and cost of merchandise required to complete customer projects, providing personalized solutions.
  • Greeted and escorted customers to product racks and shelves, offering assistance with merchandise selection.
  • Utilized active listening to identify customer needs and suggest appropriate solutions.
  • Resolved conflicts related to incorrect orders or damaged goods promptly and professionally.

Education

Bachelor of Science - Animal Science

Tennessee State University
Nashville, TN
05-2024

Skills

  • Customer Relationship Management
  • Sales Expertise
  • Audio/Video Systems & Home Automation
  • Product Knowledge & Consultation
  • Team Collaboration & Leadership
  • Project Management
  • Marketing & Merchandising
  • Conflict Resolution & Problem Solving
  • Time Management & Multi-tasking

Timeline

Samsung Retail Representative

Samsung Electronics
10.2024 - Current

Sales Associate

Best Buy
03.2022 - 01.2024

Magnolia Specialist

Best Buy
01.2022 - 01.2023

Bachelor of Science - Animal Science

Tennessee State University

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Khalia Armstead