KHIALA BOYLAND
Cordova,tn
Summary
Experienced professional with a strong background in operations, client relations, and process management. Demonstrated expertise in problem-solving, collaboration, and optimizing workflows. Proven ability to handle high-volume tasks, effectively organize projects, and enhance customer experiences. Adaptable, communicative, and quick to learn new industries.
Overview
2
2
years of professional experience
Work History
Operations & Client Relations Specialist
Continental Properties
01.2025 - Current
- Manage daily operations, ensuring efficiency and seamless client interactions
- Oversee administrative tasks, maintaining accuracy and compliance
- Analyze trends to improve performance and decision-making
- Coordinate events to enhance engagement and satisfaction
- Collaborate across teams to resolve challenges and streamline workflows
Client Relations & Process Coordinator
Fogelman
08.2024 - 10.2024
- Provided high-level client support, ensuring seamless experiences
- Conducted data analysis to optimize service offerings
- Assisted in streamlining internal processes for efficiency
- Communicated with teams to resolve issues and improve collaboration
Administrative & Customer Experience Specialist
Mid America Apartments
11.2022 - 06.2024
- Managed administrative tasks and documentation for compliance
- Developed engagement initiatives to boost customer retention
- Assisted in marketing and outreach efforts
- Worked with cross-functional teams to enhance efficiency
Education
Associate degree -
Southwest TN Community College
Memphis, TNHigh School Diploma - undefined
Collierville High School
Memphis, TNSkills
- Operations & Workflow Optimization
- Process Improvement & Problem-Solving
- Client & Team Collaboration
- Project Coordination & Organization
- Data Analysis & Trend Identification
- Communication & Relationship Management
- Microsoft Office & CRM Software
Timeline
Operations & Client Relations Specialist
Continental Properties
01.2025 - Current
Client Relations & Process Coordinator
Fogelman
08.2024 - 10.2024
Administrative & Customer Experience Specialist
Mid America Apartments
11.2022 - 06.2024
High School Diploma - undefined
Collierville High School
Associate degree -
Southwest TN Community College
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