Summary
Overview
Work History
Education
Skills
Timeline
Generic
Khouloud Nefzi

Khouloud Nefzi

Customer Service
Manama

Summary

Accomplished Receptionist and Shop Seller with a proven track record in customer service and sales, notably at Hotel Delmon International. Excelled in product demonstration and resolving customer complaints, contributing to significant satisfaction rates. Skilled in maintaining professional reception areas and achieving sales targets, demonstrating exceptional organizational and interpersonal abilities.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Secretary

Pediatria
03.2015 - 01.2018
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Receptionist

Hotel Delmon International
06.2018 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist

Hotel Arman
07.2020 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Receptionist

Hôtel Cristal Palace
08.2021 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Shop Seller

Perfumery Atyab Al Qusur
10.2023 - 11.2024
  • Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
  • Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
  • Contributed to the achievement of sales targets by consistently meeting or exceeding individual performance goals.
  • Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.

Education

Third Secondary - Arts Education

Guermassi
Tunisia
04.2001 -

Skills

Product demonstration

Timeline

Shop Seller

Perfumery Atyab Al Qusur
10.2023 - 11.2024

Receptionist

Hôtel Cristal Palace
08.2021 - 08.2023

Receptionist

Hotel Arman
07.2020 - 07.2021

Receptionist

Hotel Delmon International
06.2018 - 07.2020

Secretary

Pediatria
03.2015 - 01.2018

Third Secondary - Arts Education

Guermassi
04.2001 -
Khouloud NefziCustomer Service