KHYREE MALONE-DAY
Nashville
Summary
Excellent Memory Order Entry Customer Interaction Menu Knowledge Safe Food Handling Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
7
7
years of professional experience
Work History
Line Cook
Bongo Java
01.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
BARISTA
SCOOTER'S COFFEE
09.2023 - 01.2024
- Operated cash registers and handled cash and card transactions
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Presented and explained drink menu, answering questions to educate customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
CATERING ASSISTANT
JOSEPHINE'S CATERING
12.2018 - 01.2024
- Provided exceptional customer service by anticipating customer needs before they arise
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Prepared dishes for catering events or during high-volume shifts
- Took orders, prepared foods and processed payments in full-service catering establishment
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Packaged and stored food products appropriately to ensure proper handling and preservation
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Addressed and resolved customer concerns to maintain brand loyalty
- Created complex, hand-crafted beverages based upon customer preferences
- Weighed, ground and packed coffee per customer orders
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Educated customers on beverage menu items and provided samples of daily brews
- Received and accurately processed customer payments
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Maintained calm demeanor during high-volume periods and special events.
BARISTA
MOKA
08.2020 - 11.2021
- Provided exceptional customer service by anticipating customer needs before they arise
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Prepared dishes for catering events or during high-volume shifts
- Took orders, prepared foods and processed payments in full-service catering establishment
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Packaged and stored food products appropriately to ensure proper handling and preservation
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Addressed and resolved customer concerns to maintain brand loyalty
- Created complex, hand-crafted beverages based upon customer preferences
- Weighed, ground and packed coffee per customer orders
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Educated customers on beverage menu items and provided samples of daily brews
- Received and accurately processed customer payments
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Maintained calm demeanor during high-volume periods and special events.
Education
HIGH SCHOOL DIPLOMA -
OAKLEAF HIGH SCHOOL
05.2022
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
Timeline
Line Cook
Bongo Java
01.2024 - Current
BARISTA
SCOOTER'S COFFEE
09.2023 - 01.2024
BARISTA
MOKA
08.2020 - 11.2021
CATERING ASSISTANT
JOSEPHINE'S CATERING
12.2018 - 01.2024
HIGH SCHOOL DIPLOMA -
OAKLEAF HIGH SCHOOL
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