Kia Jordan

• Assist in administration of Extended Protection Programs for customers Globally (North and South America, Asia, Australia, Europe and Africa)
• Reviewed EPP Coverages, process enrollments and cancellations Globally(North and South America, Asia, Australia, Europe and Africa) for New, Used and Rebuilt Machines
• Reviewed Rebuild Queue daily, processed on average;100 Rebuild enrollments weekly.
• Reviewed Used Machine Claims Griefed in Batch Report/ Grief Report/ New Machine K07/K08 Report daily for failed enrollments; contacted customers to resolve any discrepancies and finalized enrollments.
• Registered Serial Numbers to Quote Plus software for Aged Machines
• Completed Required Learning Assessments as required.

• Managed a team of 10 local and over the road drivers.
• Coordinated physicals and drug tests for all contractors
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Coordinated with suppliers to ensure timely delivery of goods minimizing delayed loads.
• Reviewed Maintenance Reports
• Reviewed and processed all paperwork, Bill of Ladings, Proof of Deliveries and Invoicing.
• Developed partnerships with Brokers and Customers.

.

• Controlled an aging portfolio of over 900 accounts to ensure they stay within their contractual credit limits and commitments for payment
• Bad debt totals under $100k for the year
• 60+ past due balance under 4% of total aging balance
• Overall past due under 15% of total aging balance
• Performed standard collections of unpaid customer account balances, credit limits, and payment expectations while maintaining customer relationships
• Evaluated accounts to release or pend new orders
• Increased or decreased credit limits as needed based on their past due balance, age of balance, payment history, and credit limits for account and individual orders
• Completed routine customer account reconciliations with input from internal clients and external customer
• Resolved account issues through research and oral and written communication to customers.

• Communicated with customers to investigate and resolve debit and credit balances that were completely or partially unpaid beyond due date
• Hands-on experience with inbound / outbound calls for collections and customer support
• Used company's database software for data entry and tracking ability
• Displayed understanding of credit policies, procedures, and regulations of credit collections
• Reviewed daily credit holds to determine if the accounts can be released, defining in the system the justification for releasing if over and / or past due
• Advised the credit team of any needed increases in limits (if possible and account was current) to prevent balances from exceeding limits
• Provided store support via email and phone as needed
• Assisted Cash Application Department in solving payment reconciliation and other Account Receivable issues.

• Responsible for engaging with key customers by building and preserving trusting relationships
• Developed new customer relations through telephone contact and sales activity
• Processed accounts receivables
• Managed incoming and outgoing calls for busy document solutions office
• Assisted in all areas of administrative work, including data entry, receptionist duties, file organization, research, and development
• Provided customer service averaging 100 calls per day, answering customer inquiries, solving issues, and providing new product information
• Directed calls to appropriate individuals and departments.