Kia Jordan

• Assist in administration of Extended Protection Programs for customers Globally (North and South America, Asia, Australia, Europe and Africa)
• Reviewed EPP Coverages, process enrollments and cancellations Globally(North and South America, Asia, Australia, Europe and Africa) for New, Used and Rebuilt Machines
• Reviewed Rebuild Queue daily, processed on average;100 Rebuild enrollments weekly
• Reviewed Used Machine Claims Griefed in Batch Report/ Grief Report/ New Machine K07/K08 Report daily for failed enrollments; contact dealers to resolve any discrepancies and finalized enrollments
• Registered Serial Numbers to Quote Plus software for Aged Machines
• Completed Required Learning Assessments as required

• Managed a team of 10 local and over the road drivers
• Coordinated physicals and drug tests for all contractors
• Enhanced supply chain efficiency by optimizing shipping schedules and routes
• Coordinated with suppliers to ensure timely delivery of goods minimizing delayed loads
• Reviewed Maintenance Reports
• Reviewed and processed all paperwork, Bill of Ladings, Proof of Deliveries and Invoicing
• Developed partnerships with Brokers and Customers

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• Controlled aging portfolio of over 900 accounts to ensure they stay within their contractual credit limits and commitments for payment
• Evaluation of GCR Tires & Service, Speedco, Truck PM Plus, & Firestone Complete Auto Care applications. Average applications daily 25-35 (3 day turn-around)
• Use of credit tools [DNB, Equifax, & Cortera] to determine the credit worthiness of potential customers
• Approved credit up to $50,000.00 for accounts
• Set up/Decline accounts – 30 on daily average
• Evaluated accounts to release or pend new orders
• Increased or decreased credit limits as needed based on their past due balance, age of balance, payment history, and credit limits for account and individual orders
• Completed routine customer account reconciliations with input from internal clients and external customer
• Resolved account issues through research and oral and written communication to customers
• Collections – Pulling invoices, email requests, trial balance, statements, and spreadsheets
• Set up new fleets for POS – Cash customers
• Fleet Procedures – Updating per customer requests for specific maintenance at store locations
• Process Credit References for customers to other potential creditors

• Performed financial analysis and reviews with defined financial authority
• Evaluated and approved order releases based on established authority levels
• Performed vigorous collections efforts of customer account balances while maintaining customer relationships
• Completed customer account reconciliations with moderate financial impact
• Reviewed daily credit holds to determine if the accounts can be released, defining in the system the justification for releasing if over credit limit or past due
• Advised credit team of any needed increases in limits (if possible and account was current) to prevent balances from exceeding limits
• Used verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences, including cross-functional teams, internal customers, external clients, and management
• Assisted Cash Application Department in payment reconciliation and other Account Receivable issues.

• Responsible for engaging with key customers by building and preserving trusting relationships
• Developed new customer relationships through telephone contact and sales activity
• Processed accounts receivables
• Managed incoming and outgoing calls for busy document solutions office
• Assisted in all areas of administrative work, including data entry, receptionist duties, file organization, research, and development
• Provided customer service averaging 100 calls per day, answering customer inquiries, solving issues, and providing new product information
• Directed calls to appropriate individuals and departments: use of multi-line phone system