Kiaira Morgan
Portland
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Manager
Steak N Shake
Hendersonville
10.2021 - 06.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Implemented training programs to enhance team skills and performance.
- Ensured compliance with health and safety regulations in all areas of operation.
- Collaborated with management to develop strategies for improving service quality.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Bjs brewhouse
Hendersonville
05.2020 - 08.2021
- Processed payments accurately using point-of-sale systems for transactions.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took and processed food and drink orders efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints calmly and professionally to enhance satisfaction.
Server Trainer
Steak ‘n Shake
Hendersonville
02.2017 - 04.2020
- I started as a server and quickly got promoted to trainer. I learned how to work all stations in the back as well and picked up shifts when needed. Reliable, hard working and dedicated
- Trained new servers on menu items and service standards.
- Promoted a positive dining experience through effective service techniques.
- Provided exceptional service to high volume of daily customers.
Education
Florida Virtual School
Clermont, FLSkills
- Team building
- Employee training
- Inventory management
- Operational compliance
References
References available upon request.
Timeline
Manager
Steak N Shake
10.2021 - 06.2025
Server
Bjs brewhouse
05.2020 - 08.2021
Server Trainer
Steak ‘n Shake
02.2017 - 04.2020
Florida Virtual School