Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Powell

1920 Chestnut St Apt 127

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Team Leader

Volkswagen Chattanooga
05.2022 - 04.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Technical Support Representative (Remote)

Conduent
01.2017 - 03.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Cashier Assistant Manager

Wendys Fast Food
06.2013 - 12.2016
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
11-2022

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Documentation and reporting
  • Complaint resolution

Timeline

Team Leader

Volkswagen Chattanooga
05.2022 - 04.2025

Technical Support Representative (Remote)

Conduent
01.2017 - 03.2022

Cashier Assistant Manager

Wendys Fast Food
06.2013 - 12.2016

Associate of Science - Health Sciences

Ultimate Medical Academy

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Kiara Powell