Kiara Smith
Murfreesboro
Summary
Friendly and approachable, with knack for solving customer concerns efficiently and professionally. Familiar with communication techniques and problem-solving skills essential for delivering exceptional customer service. Committed to creating positive customer experiences and fostering long-term relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Concentrix
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
Customer Service Representative
MAI Voice NA LLC
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Appointment Setter/Telemarketer
Innovative Financial Group
01.2023 - 03.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Private Babysitter
Andrew Sanders
10.2021 - 01.2022
- Overseeing the child's development until reaching kindergarten age
- Developed a structured daily routine that included designated times for meals, naps, play, and learning activities
- Introduced the child to basic literacy and numeracy skills, successfully
- Teaching him to read and write prior entering kindergarten
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Developed strong relationships with both parents and children, fostering trust and open communication.
Education
No Degree - Biology
Copiah-Lincoln Community College
Wesson, MS05.2021
No Degree - Cell Biology
Enterprise Attendance Center
Brookhaven, MS05.2020
Skills
- Call center experience
- Customer relations
- Call center operations
- Research and due diligence
- CRM software
- Appointment scheduling
- Team building
- Complaint handling
- Live chat support
- Follow-up calls
- Problem-solving
- Adaptability and flexibility
Timeline
Customer Service Advisor
Concentrix
01.2024 - Current
Customer Service Representative
MAI Voice NA LLC
10.2023 - 01.2024
Appointment Setter/Telemarketer
Innovative Financial Group
01.2023 - 03.2023
Private Babysitter
Andrew Sanders
10.2021 - 01.2022
No Degree - Biology
Copiah-Lincoln Community College
No Degree - Cell Biology
Enterprise Attendance Center
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix