Summary
Overview
Work History
Education
Skills
Assistant Manager of the year nominee ,GNAA Nominee ,Leasing Specialist of the year nominee
Timeline
Generic

Kiarra Graham

Antioch

Summary


Diligent Assistant Manager with proven track record in property management, overseeing maintenance, tenant relations, and lease agreements. Successfully managed multiple properties, ensuring high occupancy rates and tenant satisfaction. Demonstrated expertise in conflict resolution and financial management.

Overview

4
4
years of professional experience

Work History

Centralized Leasing Specialist

Elmington Property Management
02.2025 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality prospects through proactive relationship-building efforts aimed at addressing their needs and questions before they arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Worked with compliance team to identify and resolve events of non-compliance.
  • Gathered required information and documentation for Tax Credit Properties .
  • Maintained up-to-date knowledge of changes affecting multiple state's housing authority policies.

Assistant Property Manager

ZRS Management
07.2022 - 02.2025
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained and mentored new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.

Leasing Consultant

Lion Real Estate Group
01.2022 - 07.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.

Paraprofessional

East End Preparatory School
05.2021 - 01.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Customer Service Representative

Tractor Supply
01.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Nashville School Of The Arts
Nashville, TN
05-2018

Skills

  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Goal oriented
  • Data entry
  • Critical thinking
  • Complaint resolution
  • Effective communication
  • Calm and patient demeanor
  • Experienced Property Management Mentor

Assistant Manager of the year nominee ,GNAA Nominee ,Leasing Specialist of the year nominee

I was nominated for each of these awards by my regional manager and their superiors based on my dedication to my profession and work ethic. 

Timeline

Centralized Leasing Specialist

Elmington Property Management
02.2025 - Current

Assistant Property Manager

ZRS Management
07.2022 - 02.2025

Leasing Consultant

Lion Real Estate Group
01.2022 - 07.2022

Paraprofessional

East End Preparatory School
05.2021 - 01.2022

Customer Service Representative

Tractor Supply
01.2021 - 12.2021

High School Diploma -

Nashville School Of The Arts

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Kiarra Graham