Kiasi Bernard
Memphis
Summary
Dedicated security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and emergency response. Recognized for superior customer service and detail-oriented surveillance, ensuring safety and satisfaction. Skilled in CCTV monitoring and access control, fostering a secure environment while maintaining a welcoming atmosphere.
Knowledgeable Security Officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to identify potential hazards or security breaches.
- Assisted in emergency response procedures, maintaining calm and order during incidents.
- Documented daily activities and incidents in detailed reports for review.
- Maintained vigilance while monitoring surveillance systems for suspicious activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Home Depot
08.2021 - 07.2022
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline service processes, improving operational efficiency and response time.
- Documented customer interactions in CRM systems, ensuring accurate records for future reference and follow-up.
- Trained new staff on company policies and procedures, fostering a knowledgeable and effective customer service team.
- Implemented best practices for handling difficult customers, reducing conflict and promoting positive experiences.
Education
No Degree - Journalism And Mass Communication
University of Memphis
Memphis, TNHigh School Diploma -
Memphis Central
Memphis, TN05-2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
Timeline
Security Officer
Allied Universal Security Services
06.2023 - Current
Customer Service Representative
Home Depot
08.2021 - 07.2022
No Degree - Journalism And Mass Communication
University of Memphis
High School Diploma -
Memphis Central
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