Results-driven claims processing expert with a strong focus on customer education. Proven track record of enhancing client satisfaction through effective communication and efficient problem resolution.
Overview
9
9
years of professional experience
Work History
Remote-Mental Health Technician
Nashvile mental health
Nashville
09.2021 - 2025
Monitored patient behavior and mental health symptoms in diverse settings.
Educated patients and families about mental health resources and coping strategies.
Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
Remote-Customer Service Representative
Aetna
Brentwood
09.2018 - 08.2021
Assisted members with insurance inquiries and claims processing.
Educated customers on coverage options and benefits available.
Resolved customer complaints through effective communication and problem-solving.
Maintained up-to-date knowledge of policy changes and industry regulations.
Remote-Customer Service Representative-remote
BlueCross BlueShield of Tennessee Inc.
Brentwood
08.2015 - 09.2018
Assisted members with insurance inquiries and claims processing.
Educated customers on coverage options and benefits available.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Project Assistant - Remote
Fanuiel
Nashville
01.2013 - 06.2014
Reviewed Medicaid applications for eligibility compliance and accuracy.
Educated clients on documentation required for eligibility determination.
Assisted clients in understanding Medicaid benefits and application processes.
Maintained confidential patient documentation to ensure HIPAA compliance.
Education
Certificate - Pharmacology
Genesis Career College
Nashville, TN
05-2015
High School Diploma -
Glencliff High School
Antioch, TN
05-2009
Some College (No Degree) - Cosmetology
Tennessee College of Applied Technology
, Tennessee, TN
Skills
Patient monitoring and crisis intervention
Therapeutic techniques and mental health education