Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiedra Sweat

Smyrna

Summary

Results-driven claims processing expert with a strong focus on customer education. Proven track record of enhancing client satisfaction through effective communication and efficient problem resolution.

Overview

9
9
years of professional experience

Work History

Remote-Mental Health Technician

Nashvile mental health
Nashville
09.2021 - 2025
  • Monitored patient behavior and mental health symptoms in diverse settings.
  • Educated patients and families about mental health resources and coping strategies.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.

Remote-Customer Service Representative

Aetna
Brentwood
09.2018 - 08.2021
  • Assisted members with insurance inquiries and claims processing.
  • Educated customers on coverage options and benefits available.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained up-to-date knowledge of policy changes and industry regulations.

Remote-Customer Service Representative-remote

BlueCross BlueShield of Tennessee Inc.
Brentwood
08.2015 - 09.2018
  • Assisted members with insurance inquiries and claims processing.
  • Educated customers on coverage options and benefits available.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Project Assistant - Remote

Fanuiel
Nashville
01.2013 - 06.2014
  • Reviewed Medicaid applications for eligibility compliance and accuracy.
  • Educated clients on documentation required for eligibility determination.
  • Assisted clients in understanding Medicaid benefits and application processes.
  • Maintained confidential patient documentation to ensure HIPAA compliance.

Education

Certificate - Pharmacology

Genesis Career College
Nashville, TN
05-2015

High School Diploma -

Glencliff High School
Antioch, TN
05-2009

Some College (No Degree) - Cosmetology

Tennessee College of Applied Technology
, Tennessee, TN

Skills

  • Patient monitoring and crisis intervention
  • Therapeutic techniques and mental health education
  • Case documentation and relationship management
  • Claims processing
  • Clinical charting and documentation

Timeline

Remote-Mental Health Technician

Nashvile mental health
09.2021 - 2025

Remote-Customer Service Representative

Aetna
09.2018 - 08.2021

Remote-Customer Service Representative-remote

BlueCross BlueShield of Tennessee Inc.
08.2015 - 09.2018

Project Assistant - Remote

Fanuiel
01.2013 - 06.2014

Certificate - Pharmacology

Genesis Career College

High School Diploma -

Glencliff High School

Some College (No Degree) - Cosmetology

Tennessee College of Applied Technology
Kiedra Sweat