Kierra Booker
Memphis
Summary
Adept at enhancing warehouse efficiency and inventory management, my tenure at Amazon showcased my ability to streamline order fulfillment processes, achieving a 20% increase in on-time deliveries. Skilled in barcode scanning and demonstrating empathy, I excel in fast-paced environments, ensuring both operational excellence and high levels of customer satisfaction.
My customer service representative job and sales retail at Ross shows my eligibility to show empathy, always be calm in difficult situations, stay positive, and to work well in workplaces
Overview
3
3
years of professional experience
Work History
Warehouse Worker
GXO
Memphis
12.2024 - 12.2024
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Investigated any reported problems regarding shipping errors or damages.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Assembled orders according to customer requests.
- Collaborated closely with other departments on special projects as needed.
Material Handler
FedEx
Memphis
06.2024 - 11.2024
- Verified accuracy of shipments against purchase orders and invoices.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Organized warehouse inventory according to warehouse plan.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Logged unit quantities and entered data into inventory database.
- Loaded and unloaded trucks with appropriate material handling equipment.
Retail Sales Associate
Ross Stores
Memphis
03.2024 - 06.2024
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Initiated friendly conversation with customers to determine level of assistance required.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Computed purchases and received and processed cash or credit payment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained records related to sales for store management.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered store and merchandise questions and led customers to wanted items.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers to determine wants or needs.
Customer Service Representative
Radial
Memphis
06.2023 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Warehouse Worker
Amazon
Memphis
10.2021 - 12.2023
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Assembled orders according to customer requests.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated scanners, computers, and other equipment to track orders.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Assisted in packaging and labeling of products for shipment.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Education
High School Diploma -
Manassas High School
Memphis, TN06-2021
Skills
- Shipment unpacking
- Shipping and receiving
- Truck processing
- Loading and unloading
- Order picking
- Microsoft Excel
- Picking and packing
- Supply ordering
- Multitasking and organization
- Showing Empathy
- Moves at a quick pace
- Health and safety regulations
- Warehouse safety
- Barcode scanning
- Receiving and processing shipments
- Order fulfillment
- Retail
Timeline
Warehouse Worker
GXO
12.2024 - 12.2024
Material Handler
FedEx
06.2024 - 11.2024
Retail Sales Associate
Ross Stores
03.2024 - 06.2024
Customer Service Representative
Radial
06.2023 - 02.2024
Warehouse Worker
Amazon
10.2021 - 12.2023
High School Diploma -
Manassas High School