Kierra Davis
Union City,TN
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility. Proficiencies: Greenway; MS Word Skills: Attention to detail; Data entry (experience using 10-key number pad); Following directions; Reviewing, evaluating, and improving processes; Customer Service oriented Honors/Awards: Ultimate Medical Academy Dean's List- 2022 Ultimate Medical Academy Honor Roll- 2022-23 Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
General Laborer
Tyson Foods
Union City, TN
04.2025 - Current
- Operated machinery and equipment for food processing and packaging.
- Conducted quality inspections to ensure product standards met regulatory requirements.
- Maintained cleanliness and organization of work area to promote safety and efficiency for 8 hours a day
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Led efforts to enforce safety guidelines, resulting in a safer working environment for staff.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
Call Center Representative
Cencora
Colorado
06.2024 - 03.2025
- Verify insurance
- Looks through enrollment forms to make sure they are updated correctly
- Search for Adverse Events
- Add insurance to patients files
- Data entry
- Patient program coordinator
- Multitasking
- Typing speed of 55 wpm
- Resolved customer inquiries efficiently, ensuring a positive experience for each caller.
- Documented interactions accurately in CRM system to support follow-up actions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed and implemented HIPAA training programs for staff compliance awareness.
General Labor
Tyson Foods
Union City, TN
10.2018 - 08.2024
- Supervised daily production activities, ensuring adherence to safety and quality standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Acted as a liaison between management and production floor staff, fostering a positive work environment while addressing concerns and facilitating problem solving.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment 8 hours a day.
- Increased productivity with effective communication and collaboration among team members.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Anthem Medicare Customer Service Representative
Convergys
Colorado
04.2016 - 05.2018
- Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims
- Analyze and identify trends and provide reports as necessary
- Consistently meet established productivity, schedule adherence, and quality standards knowledge of Hipaa rules and regulations ..
- Answered at least 40 calls a day, lasting from 5-10 minutes per call.
Retail Sales Associate
7-Eleven
Pueblo, CO
10.2016 - 05.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly 8 hours a day.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Operated point-of-sale systems efficiently, ensuring smooth transactions and cash handling.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
Product Support Representative
Convergys
Colorado
04.2016 - 10.2016
- Worked well with other customer representatives to make our company continue to expand for 10 hours a day.
- Provided technical support for product-related inquiries and issues.
- Assisted customers in troubleshooting software and hardware problems effectively.
- Documented customer interactions and resolutions in ticketing system accurately.
- Streamlined support processes, enhancing response times and customer satisfaction levels.
- Identified opportunities for upselling or cross-selling products based on customers'' needs, contributing to increased revenue generation.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
Customer Service Representative
Global Call Center Solutions
Colorado
07.2015 - 05.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty 10 hours a day.
- Developed training materials that improved onboarding processes for new staff, increasing retention rates significantly.
- Analyzed customer feedback trends to identify areas for service enhancement and recommend strategic changes.
- Managed escalated customer issues with professionalism, ensuring swift resolution and maintaining positive relationships.
- Conducted regular performance reviews, providing actionable feedback to enhance team effectiveness and morale.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Team Member
McDonalds
Colorado
02.2015 - 06.2015
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Collaborated with team to optimize workflow during peak hours, enhancing service speed.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Trained new team members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Developed strong customer service and product knowledge skills to enhance individual and team performance for 8 hours a day.
Education
Associate's degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FL09.2023
Physical Therapy
The University of Memphis
Memphis, TNSkills
- Claims Processing (1 year)
- Sales Management (1 year)
- Coaching (2 years)
- Team Leader (2 years)
- Microsoft Office (2 years)
- Customer Service (3 years)
- HIPAA (1 year)
- Medicare knowledge (1 year)
- Management (3 years)
- Heavy lifting
- Time management
- Attention to detail
- Team collaboration
- Safety procedures
- Hand and power tools
- Tool and equipment maintenance
- Regulations compliance
- Mathematical proficiency
Languages
English - Fluent
Timeline
General Laborer
Tyson Foods
04.2025 - Current
Call Center Representative
Cencora
06.2024 - 03.2025
General Labor
Tyson Foods
10.2018 - 08.2024
Retail Sales Associate
7-Eleven
10.2016 - 05.2017
Anthem Medicare Customer Service Representative
Convergys
04.2016 - 05.2018
Product Support Representative
Convergys
04.2016 - 10.2016
Customer Service Representative
Global Call Center Solutions
07.2015 - 05.2016
Team Member
McDonalds
02.2015 - 06.2015
Associate's degree - Healthcare Management
Ultimate Medical Academy
Physical Therapy
The University of Memphis