Kierra Doss
Cordova,TN
Summary
Knowledgeable Desired Position with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
17
17
years of professional experience
Work History
Healthcare Aide
Best Nurses
07.2020 - 03.2025
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Reduced patient anxiety through effective communication and active listening skills.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
Driver
Amazon
01.2022 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Driver
Lyft
03.2018 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Trainer
William Sonoma
09.2018 - 04.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
Shift Manager
Aldi
06.2016 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Store Manager
American Deli
09.2008 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Returns Clerk
Nike
02.2012 - 05.2016
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Software inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
Shift Manager
4ever Young Aesthetics & Wellness
06.2011 - 05.2014
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Whitehaven High School
Memphis05.2011
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
- Patient-focused care
- Safety precautions
- Companionship and emotional support
Timeline
Driver
Amazon
01.2022 - 01.2025
Healthcare Aide
Best Nurses
07.2020 - 03.2025
Trainer
William Sonoma
09.2018 - 04.2020
Driver
Lyft
03.2018 - 01.2025
Shift Manager
Aldi
06.2016 - 07.2018
Returns Clerk
Nike
02.2012 - 05.2016
Shift Manager
4ever Young Aesthetics & Wellness
06.2011 - 05.2014
Store Manager
American Deli
09.2008 - 07.2018
High School Diploma -
Whitehaven High School
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