Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kierra Smith

Arlington,TN

Summary

Dedicated Licensed Practical Nurse with a proven track record in patient care, medication administration, and vital sign monitoring. Utilizes exceptional communication and interpersonal skills to cultivate positive patient relationships and promote efficient team collaboration. Known for delivering compassionate and attentive care, prioritizing patient comfort and safety at all times.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Practical Nurse

Brookdale Assisted Living
12.2020 - Current
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Promoted a positive work environment through effective conflict resolution strategies among nursing staff members when necessary.

Supervisor

Pizza Hut Customer Service Center
02.2014 - 01.2025
  • Train new hires on phone etiquette, proper coding for orders, and techniques on providing excellent customer service
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Certified Nursing Assistant

Grace Healthcare Of Cordova
03.2018 - 12.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Custodian

Facilities Performance Group
06.2013 - 12.2013
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained well-organized supply closet for easy access to necessary tools.

Education

Practical Nursing

The Healthcare Institute
Memphis, TN
12-2019

Certified Nursing Assistant

The Healthcare Institute
Memphis, TN
10-2017

High School Diploma -

Cordova High School
Cordova, TN
05-2011

Skills

  • Empathetic and Compassionate
  • Team Collaboration
  • Problem Solving
  • Multi-tasking and prioritization
  • Effective Verbal and written communication
  • Infection control

Certification

  • Certified Nursing Assistant October 2017 The Healthcare Institute, Memphis, TN
  • Practical Nursing December 2019 The Healthcare Institute, Memphis, TN

Timeline

Licensed Practical Nurse

Brookdale Assisted Living
12.2020 - Current

Certified Nursing Assistant

Grace Healthcare Of Cordova
03.2018 - 12.2019

Supervisor

Pizza Hut Customer Service Center
02.2014 - 01.2025

Custodian

Facilities Performance Group
06.2013 - 12.2013

Practical Nursing

The Healthcare Institute

Certified Nursing Assistant

The Healthcare Institute

High School Diploma -

Cordova High School

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Kierra Smith