KIERRA SUMLER
Germantown
Summary
Talented Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and coordination. Strong communicator with a passion for helping others.
Overview
10
10
years of professional experience
Work History
Senior Case Manager
Carrier Airconditioning & Refrigeration
11.2019 - Current
- Identified care needs of 30 or more cases per month and coordinated responses based on physician advice, insurance limitations and procedural cost.
- Reduced care costs by 13% without sacrificing quality through effective service coordination and multidisciplinary coordination.
- Overseen and assisted Junior Case Managers with assigned tasks for worker harmed at plant of 3,400 people.
- Assisted and constructed plans for life changing obstacles in their quest to finalize and reach wellness goals with ease.
- Provided safety planning, crisis intervention and case management to clients.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Case Manager Aide
Conifer Healthcare Solutions
06.2014 - 11.2019
- Maintained up-to-date and accurate contacts and progress note records.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Worked with Medicare and Medicaid services and identified coverage options.
- Worked independently with knowledge of computers programs, and communicated with internal and external contacts for resources of patients.
- 55 WPM, operated with multiple screens, scheduled appointments with physicians, case manager, and other sources needed currently and in future.
- Monitored and evaluated impact of social services on community.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
Medical Social Work
Southwest Tennessee Community College
Memphis, TN05.2025
High School Diploma -
Olive Branch High School
Olive Branch, MS05.2013
Skills
- Individual Development Plans
- Resource Coordination
- Insurance collaboration
- Records Management
- Case Management
- Crisis Intervention
- Active Listening
- Treatment Planning
- Cultural Competence
- Client Privacy
- Problem-Solving
- Needs Assessments
Timeline
Senior Case Manager
Carrier Airconditioning & Refrigeration
11.2019 - Current
Case Manager Aide
Conifer Healthcare Solutions
06.2014 - 11.2019
Medical Social Work
Southwest Tennessee Community College
High School Diploma -
Olive Branch High School
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