Summary

Overview

Work History

Education

Skills

Timeline

Kiesha Arnold

Rockvale

Summary

Results-driven human services and compliance professional with experience in program oversight, workforce training, policy implementation, audit support, and operational improvement across state government systems. Proven ability to identify procedural gaps, implement process improvements, analyze performance trends, and support staff development in high-volume, highly regulated environments. Skilled in cross-functional collaboration, compliance monitoring, technical assistance, documentation review, and data-informed decision-making. Experienced working within child welfare and correctional systems requiring strong leadership, organizational oversight, and adherence to federal and state policy standards.

Overview

years of professional experience

Work History

Intern: Foster Care Review Board

Metropolitan Nashville and Davidson County Juvenile Court

Nashville, TN

01.2026 - 05.2026

Reviewed child welfare cases to identify gaps in services, policy compliance concerns, and barriers impacting permanency outcomes for children and families.
Utilized structured review templates and multidisciplinary collaboration to evaluate case progression, monitor implementation of required services, and support timely reunification efforts when appropriate.
Assisted in identifying opportunities for improved service coordination, accountability, and case planning alignment across involved agencies and stakeholders.
Contributed to oversight efforts focused on child safety, permanency planning, and adherence to state child welfare standards and procedures.

Case Manager 3

Department of Children Services

Tennessee

03.2022 - 12.2025

Identified inconsistencies in case documentation, policy interpretation, and procedural application among newer staff; provided mentoring, policy guidance, and technical assistance to improve documentation accuracy, compliance readiness, and case progression outcomes.
Analyzed internal workload and case trend data and identified recurring increases in caseload activity during specific seasonal periods; presented findings and operational recommendations to leadership, contributing to improved scheduling strategies, workflow distribution, reduced staff burnout, and enhanced team morale.
Recognized procedural gaps affecting case coordination and service implementation; collaborated with leadership and multidisciplinary stakeholders to recommend solution-focused process improvements that strengthened communication, service alignment, and permanency planning efforts.
Maintained compliance with state policies, court requirements, and documentation standards through detailed case management oversight, court preparation, home visits, assessments, and multidisciplinary coordination.
Participated in cross-functional teams including Child Protective Services Investigative Teams, Foster Care Review Boards, and Community Advisory Boards to support collaborative decision-making, service coordination, and permanency outcomes for children and families.
Trained and supported staff, foster parents, and community stakeholders on policy expectations, documentation standards, and procedural requirements to promote consistency and compliance across service delivery.
Coordinated high-volume caseload responsibilities while balancing court deadlines, crisis response, home visits, and required documentation through strategic scheduling, task prioritization, and workflow management systems.

Correctional Counselor 2/ Classification Counselor

Debra K. Johnson Rehabilitation Center

Nashville, TN

09.2020 - 03.2022

Identified operational challenges related to tracking offender assessments, PREA requirements, and compliance-related deadlines; developed a comprehensive Excel-based tracking system that improved audit preparedness, accountability, and task management across counseling operations.
Managed a caseload of up to 150 offenders within a highly regulated correctional environment while ensuring compliance with institutional policies, documentation standards, and reentry planning requirements.
Conducted risk assessments, PREA screenings, behavioral evaluations, and compliance reviews to support institutional safety, offender accountability, and adherence to departmental procedures.
Developed and facilitated parenting and reentry-focused workshops designed to support offender rehabilitation, family engagement, and successful community reintegration.
Collaborated with multidisciplinary staff, medical professionals, parole stakeholders, and institutional leadership to address offender needs, monitor program participation, and improve service coordination.
Maintained detailed documentation, reports, and offender records to support audits, classification reviews, institutional reporting requirements, and quality assurance initiatives.
Implemented organizational systems including calendar tracking tools, workflow planning methods, and deadline-monitoring processes to ensure timely completion of assessments, reports, and institutional responsibilities.

Education

Master of Science - Social Work: Organizational Leadership

University of Tennessee

Knoxville

05.2027

Bachelor of Arts - Psychology

Western Kentucky University

Kentucky

08.2020

Associate of Arts - Psychology

Southcentral Kentucky Community And Technical College