Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Adams

Ethridge

Summary

Dynamic banking professional with extensive experience at United Community Bank, excelling in customer service and cash handling. Proven track record in relationship building and financial advising, enhancing customer satisfaction and achieving sales goals. Skilled in loan origination and team coaching, fostering a collaborative environment to drive branch performance.

Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.

Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

28
28
years of professional experience

Work History

Universal Banker/Bank Officer

United Community Bank
06.2016 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.

Head Teller

Heritage Bank & Trust
01.2014 - 06.2016
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
  • Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.

Assistant Manager

Bank of America
05.1997 - 07.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

GED -

CENTRAL HIGH SCHOOL
Columbia, TN

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Wire transfers
  • Financial advising
  • Loan origination
  • Financial planning
  • Performance tracking
  • Document preparation
  • Banking software navigation
  • Loan processing
  • Customer service
  • Account openings
  • New account setup
  • Meeting sales goals
  • Know your customer
  • Team coaching and training
  • Account servicing
  • Employee training assistance
  • Loan closing
  • Relationship building
  • Dual control vaults
  • Audit support
  • Financial institution regulations
  • Due diligence
  • Audit procedures
  • Employee motivation
  • Follow-up skills
  • Cross-selling and partner referrals
  • Closing procedures
  • Opening and closing procedures
  • Consumer banking
  • Commercial banking
  • Mortgage lending

Timeline

Universal Banker/Bank Officer

United Community Bank
06.2016 - Current

Head Teller

Heritage Bank & Trust
01.2014 - 06.2016

Assistant Manager

Bank of America
05.1997 - 07.2013

GED -

CENTRAL HIGH SCHOOL

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Kim Adams