Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kim Grace

Covington

Summary

Operations leader with extensive experience leading multi-unit retail operations, e-commerce growth, team development, and state tourism operations. Recognized for generating significant revenue growth, building high-performing teams, improving operational efficiency, and delivering exceptional customer service.

Overview

8
8
years of professional experience

Work History

Welcome Center Manager

State of Tennessee Department of Tourist Development
07.2025 - 07.2026
  • Directed daily Welcome Center operations.
  • Trained staff on best practices to enhance visitor engagement.
  • Oversaw visitor services and managed tourism resources to enrich guest experiences.
  • Maintained safety, appearance, and scheduling to ensure smooth Welcome Center operations.

District Operations Manager

Memphis Goodwill
10.2023 - 01.2025
  • Enhanced overall performance metrics within the district.
  • Discovered potential revenue streams through market analysis.
  • Executed initiatives to reduce operational costs across departments.

E-Commerce Manager

Memphis Goodwill
09.2021 - 10.2023
  • Developed online auction platform for Memphis Goodwill.
  • Built Memphis Goodwill online auction.
  • Educated e-commerce team members on best practices for online sales.

Store Manager

Memphis Goodwill
05.2018 - 09.2021
  • Oversaw daily store operations to ensure optimal customer experience and operational efficiency.
  • Conducted hiring for store staff to build a skilled team.
  • Administered budgets and tracked KPIs to align financial performance with store objectives.

Education

Associate of Applied Business -

Southwest Tennessee Community College

Culinary Arts Degree -

Le'Cole Culinary

Skills

  • Customer relationship management
  • Customer service
  • Staff training
  • Staff development
  • Team building
  • Budget management

Personal Information

Title: Operations & Multi-Unit Management Executive

Timeline

Welcome Center Manager

State of Tennessee Department of Tourist Development
07.2025 - 07.2026

District Operations Manager

Memphis Goodwill
10.2023 - 01.2025

E-Commerce Manager

Memphis Goodwill
09.2021 - 10.2023

Store Manager

Memphis Goodwill
05.2018 - 09.2021

Associate of Applied Business -

Southwest Tennessee Community College

Culinary Arts Degree -

Le'Cole Culinary
Kim Grace