Kim Morris

• Responded to customer requests for products, services, and company information.
• Assisted customers with account set-up
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
• Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
• Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
• Processed required paperwork to expedite handling of shipped and received goods.

• Properly loaded and unloaded materials in and out of machines.
• Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
• Used calipers, tape measure and/or square to check parts.

• Operated computerized embroidery machine to complete work to order specification.
• After 3 weeks I was moved to screen printing and was promoted to Floor Manager.
• As Floor Manager I was responsible for keeping the team on track and scheduling the work orders for the week.

(laid off due to Covid shutdown).

• Supervised 7 locations to ensure high-quality standards of operation.
• Improved operational standards at all 7 locations.
• Worked directly with Restaurant Managers to ensure proper day-to-day operations.
• I created a 6 week class for all junior key holders that was designed to identify any gaps and increase confidence.
• Reconcile bank statements.
• Ensure labor laws are followed.
• Manage P&L for each location.
• Held weekly meetings with RGM's to identify techniques to overcome obstacles at their location.
• Defined clear targets and objectives and communicated to other team members
• Established team priorities, maintained schedules and monitored performance
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Leveraged data and analytics to make informed decisions and drive business improvements

• Helped facilitate new store opening by hiring and training all employees and management while maintaining my own stores performance.
• I was training store for the Area.
• Supervised a team of 30 employees including 7 managers.
• Led and directed team members on effective methods, operations, and procedures.
• Carefully interviewed, selected, trained, and supervised staff.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Set clear expectations and created positive working environment for employees.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
• Correctly calculated inventory and ordered appropriate supplies
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
• Maintained facility and grounds to present positive image
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies