Summary
Overview
Work History
Education
Skills
Timeline
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Kim Walker

Director Of Inside Sales
Oakland

Summary

Accomplished Vice President of Operations at Bright School Kitz, adept in leveraging Hubspot for sales forecasting and enhancing customer satisfaction. Demonstrated expertise in inventory management and a proven track record of resolving escalated customer issues, achieving significant improvements in customer retention. Skilled in both strategic planning and interpersonal communication, customer service consistently fostering strong relationships and driving operational excellence.

Overview

23
23
years of professional experience

Work History

Vice President of Operations

Bright School Kitz
10.2017 - 09.2024
  • Developed and executed successful team to assist Account Executives by creating quotes and monitoring available inventory.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Optimized CRM utilization to track sales activities, forecast accurately, prioritize efforts effectively by using Hubspot software.
  • Assessed skills gaps within the team regularly to address them promptly via targeted training sessions or workshops.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Maintained and processed invoices, deposits, and money logs.

Operations Manger

OneCall Global
06.2008 - 09.2017
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Enhanced customer satisfaction by creating and reviewing their wireless bills each month by creating reports.
  • Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
  • Improved customer retention rate by proactively identifying potential issues and recommending appropriate solutions.
  • Provided expert advice on wireless products and services at trade shows and industry events, increasing brand visibility within the market.
  • Fostered strong relationships with customers by providing personalized assistance in selecting the best wireless solutions for their needs.

Account Manager

Sprint
07.2001 - 08.2008
  • Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
  • Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
  • Improved client satisfaction by providing timely and accurate financial insights and recommendations.
  • Prepared detailed financial statements for management review, aiding in informed decision-making processes.
  • Nurtured long-term relationships with key clients with in person monthly meetings, resulting in increased repeat business and referrals.
  • Secured new business opportunities through networking and relationship-building activities.

Education

Bachelor of Arts - Communications

University of Memphis
Memphis, TN
05.2001 -

Skills

Hubspot

Shopify

Inventory Planner

Quickbooks

Billcom

Google Suite

Proficient in Microsoft Suite

Timeline

Vice President of Operations

Bright School Kitz
10.2017 - 09.2024

Operations Manger

OneCall Global
06.2008 - 09.2017

Account Manager

Sprint
07.2001 - 08.2008

Bachelor of Arts - Communications

University of Memphis
05.2001 -

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Kim WalkerDirector Of Inside Sales