Kimber Davis
Athens
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Rep
Athens Utilities Board
06.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collections Manager
Security Financial Management
06.2013 - 06.2018
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Education
No Degree - Dental Ass
Dental Staff School
Knoxville, TN01.2019
High School Diploma -
Tellico Plains High School
Tellico Plains, TN05.2009
Skills
- Consultative Sales
- Appointment Scheduling
- Report Generation
- Data Entry
- Account Updating
- Call Management
- Complaint Resolution
- Data Collection
- Scheduling
- Critical Thinking
- Active Listening
- Follow-Up Skills
Timeline
Customer Service Rep
Athens Utilities Board
06.2018 - Current
Collections Manager
Security Financial Management
06.2013 - 06.2018
No Degree - Dental Ass
Dental Staff School
High School Diploma -
Tellico Plains High School
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