Kimberly Burgess
Brentwood,TN
Summary
Experienced in client, customer, and employee resolution with a track record of turning challenging behaviors into positive outcomes. Skilled in analyzing customer concerns, collecting data, and providing reports to upper management through active listening and empathy. Effective at implementing solutions to improve satisfaction and retention. Experienced in team building and collaborating with individuals from diverse backgrounds. Committed to fostering strong relationships, thriving in fast-paced environments, and consistently striving for service excellence to drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Behavior Therapist
Lighthouse Kids Center for Autism
05.2023 - 11.2024
- Executed a comprehensive behavior intervention plan for a high-needs clients
- Empathy
- Problem solving
- Collaborated with a multidisciplinary team to integrate ABA techniques into the client's daily routine
- To provide consistency and contributing improvement in the client's adaptive skills
- Collect and analyze behavioral data
Behavior Specialist
Project Play Therapy
01.2022 - 05.2023
- Fostering relationships
- Evaluate a patient's behavioral patterns
- Resolve problems
- Create a personalized session plans for each patient
- Empathy and active listening
- Provide accurate data, notes of patient's sessions, treatments and progress
Registered Behavior Technician
Williamson County School District
01.2021 - 06.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection,
- Worked as part of collaborative team to report analyze, problem solving and resolution to changing issues
- Used Software to document patient information, progress notes, and treatment plans
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
Special Education Teacher Assistant
Williamson County School District
12.2016 - 08.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, and notes
- Worked as part of collaborative team to address changing needs
- Supported patient confidentiality in accordance with HIPAA regulations
- Lesson plans
Teacher Assistant
Ivan K Garrison School- 4 Rivers
01.2016 - 01.2017
- Assisted students with intellectual disabilities and Mental Disturbances
- Communication
- Teamwork
- Copying
- Grade papers
- Data collection
- Developed relationships with students by engaging in conversations about their interests and hobbies
- Built relationships and communicated with parents to provide best learning environment for children.
- Assessed student performance and provided feedback to facilitate student success.
- Handled class records for attendance, assignment grades and course participation scores.
- Taught courses under guidance of senior instructors.
Assistant Store Manager
David's Bridal
01.2013 - 01.2016
- Excellent Customer Service
- Problem solving
- Customer Experiences
- Customer retention
- Team building
- Appointment management
- Inventory management
- Interviews, Hiring and Training sales associates
- Time management
Sales Associate
Chico's
01.2012 - 01.2013
- Active listening
- Problem solver
- Schedule Appointments
- Register operations
- Assist and answer questions
- Assist in daily store operations
- Contributing to Sales goals
- Staying knowledgeable on current product lines
- Relationship building
- Answering phone calls
- Maintaining Visual Sets
- Team work
Education
Registered Behavior Technician Certification - Applied Behavior Analysis
Autism Partners Foundation
Littleton, CO03.2022
High School Diploma -
Monroe City R-1 Highschool
Monroe City, MO05.1986
Skills
- Communication strategies and resolutions
- Customer retention
- Proactive Problem solving
- Data analysis and reporting
- Teamwork building , collaboration, fostering relationships
- Empathy and active listening
- Crisis Prevention, analysis
- Organizational skills
- Time management
Certification
- Hippa
- Diversity Training
- CPI
- Jason Foundation
- Blood and pathogens
- Child care
- Registered Behavior Technician
Education Affiliations Accolades
- CPI Certification, 2016, 2017, 2018, 2019, 2020, 2022
- Safety Care Certification, 2023
- Jason Foundation, 2017, 2018, 2019, 2020, 2021
- Illinois State Board of Education Certified Paraprofessionals, 2016
- Illinois Food Program, 2009
- 21st Century Grant Training, 2009
- Diversity Training, 2009, 2023
- Texas State Board of Education Certification Paraprofessionals, 2002
Timeline
Registered Behavior Therapist
Lighthouse Kids Center for Autism
05.2023 - 11.2024
Behavior Specialist
Project Play Therapy
01.2022 - 05.2023
Registered Behavior Technician
Williamson County School District
01.2021 - 06.2022
Special Education Teacher Assistant
Williamson County School District
12.2016 - 08.2021
Teacher Assistant
Ivan K Garrison School- 4 Rivers
01.2016 - 01.2017
Assistant Store Manager
David's Bridal
01.2013 - 01.2016
Sales Associate
Chico's
01.2012 - 01.2013
High School Diploma -
Monroe City R-1 Highschool
Registered Behavior Technician Certification - Applied Behavior Analysis
Autism Partners Foundation
Similar Profiles
Caitlin NelsonCaitlin Nelson
Registered Behavior Technician at Lighthouse Kids Center for AutismRegistered Behavior Technician at Lighthouse Kids Center for Autism
Chelsea LascanoChelsea Lascano
Registered Behavior Technician at Lighthouse Kids Center for AutismRegistered Behavior Technician at Lighthouse Kids Center for Autism
CAROLE SWEELYCAROLE SWEELY
Senior Registered Behavior Technician at Lighthouse Kids Center for AutismSenior Registered Behavior Technician at Lighthouse Kids Center for Autism