Kimberly Burk
Greeneville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Customer Service Representative
The Auto Club Group - AAA
09.2023 - Current
- Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
- Supported departmental goals by consistently meeting or exceeding performance metrics in quality, accuracy, and timeliness.
- Inbound calls handling claim concerns and questions.
- Enter online claims into claims portal.
Insurance Sales Agent
AAA The Auto Club Group
03.2022 - 10.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Insurance Agent/Business Office Manager
Merrick Insurance LLC
07.2015 - 12.2021
- Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Kept high average of performance evaluations
Customer Service Specialist
Bookit.com
08.2013 - 08.2015
- Educated customers on company systems, form completion, and access to services
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Call Center Team Lead
Sprint
02.2008 - 08.2013
- Generated reports detailing metrics such as call times and satisfaction ratings
- Handled advanced issues with calm, knowledgeable and professional approach
- Recommended products to customers, thoroughly explaining details
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style
Self-employed
Boardwalk Painting
01.2003 - 02.2008
- Painted surfaces using brushes, spray guns and paint rollers
- Operated power sprayers and hand tools to prepare and paint large areas
- Worked holidays and weekends depending on shifting needs of project
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls
Education
License -
All Lines Aduster
Phoenix, AZ09-2023
Property & Casualty License - Insurance
Polk State College
Lakeland, FL02.2016
Medical Billing And Coding - undefined
Ashworth College
Norcross, GA02.2016
Skills
- Customer support
- Journal Entries
- Teamwork and collaboration
- Data entry proficiency
- Compliance awareness
- Call management
- Customer education
- Claims support
- Organization
- Adaptability and flexibility
- Claims processing
- Data entry
- Problem-solving
- Critical thinking
- Excellent communication
Certification
- Property & Casualty License
- March2016 to Present
Assessments
- Customer service — Proficient
- November2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer focus & orientation — Proficient
- December2021
- Responding to customer situations with sensitivity
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Sales skills — Proficient
- Influencing and negotiating with customers
Timeline
Claims Customer Service Representative
The Auto Club Group - AAA
09.2023 - Current
Insurance Sales Agent
AAA The Auto Club Group
03.2022 - 10.2023
Insurance Agent/Business Office Manager
Merrick Insurance LLC
07.2015 - 12.2021
Customer Service Specialist
Bookit.com
08.2013 - 08.2015
Call Center Team Lead
Sprint
02.2008 - 08.2013
Self-employed
Boardwalk Painting
01.2003 - 02.2008
Property & Casualty License - Insurance
Polk State College
Medical Billing And Coding - undefined
Ashworth College
- Property & Casualty License
- March2016 to Present
License -
All Lines Aduster
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