Kimberly Ellis
Murfreesboro
Summary
Dynamic professional with a proven track record at Jim Hardman Buick GMC, excelling in customer service and conflict resolution. Known for enhancing operational efficiency and training staff, I bring strong communication skills and a commitment to quality. My expertise in inventory management and dedication to client satisfaction drive successful outcomes.
Overview
11
11
years of professional experience
Work History
Cashier
Piggly Wiggly Supermarket
Columbia, TN
03.2024 - 02.2026
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and POS system usage effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Owner's Assistant
PK Decor
Lula, GA
10.2023 - 01.2024
- Assisted in managing daily administrative tasks to streamline operations and improve efficiency.
- Implemented inventory management systems to track supplies and reduce operational delays.
- Developed customer service protocols that improved client satisfaction and retention rates.
- Supported business development initiatives through proactive outreach efforts targeting potential leads within targeted markets.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Helped in shop manufacturing area.
- Prep orders for shipping
- Check orders for quality control
- Help USPS or UPS with loading shipments.
Assistant Body Shop Manager
Jim Hardman Buick GMC
Gainesville, GA
04.2015 - 08.2023
- Assisted in managing daily operations of body shop, ensuring workflow efficiency and quality standards.
- Coordinated scheduling of service appointments to optimize resource allocation and reduce customer wait times.
- Supported inventory management by tracking parts availability and procurement for repairs.
- Trained new staff on operational procedures and safety protocols to enhance team performance and compliance.
- Led initiatives to streamline repair processes, resulting in improved turnaround times and customer satisfaction.
- Implemented quality control measures to maintain high service standards and minimize rework on repairs.
- Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Reduced vehicle downtime with quick and accurate damage assessments, ensuring prompt repair processes.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05.1990
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Product knowledge
- Spirit, wine, and beer expertise
- Honest and dependable
Timeline
Cashier
Piggly Wiggly Supermarket
03.2024 - 02.2026
Owner's Assistant
PK Decor
10.2023 - 01.2024
Assistant Body Shop Manager
Jim Hardman Buick GMC
04.2015 - 08.2023
High School Diploma -
East Bay High School