Kimberly Ellis
Murfreesboro
Summary
Dynamic professional with a proven track record at Jim Hardman Buick GMC, excelling in customer service and conflict resolution. Known for enhancing operational efficiency and training staff, I bring strong communication skills and a commitment to quality. My expertise in inventory management and dedication to client satisfaction drive successful outcomes.
Overview
11
11
years of professional experience
Work History
Cashier
Piggly Wiggly Supermarket
03.2024 - 02.2026
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and POS system usage effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Owner's Assistant
PK Decor
10.2023 - 01.2024
- Assisted in managing daily administrative tasks to streamline operations and improve efficiency.
- Implemented inventory management systems to track supplies and reduce operational delays.
- Developed customer service protocols that improved client satisfaction and retention rates.
- Supported business development initiatives through proactive outreach efforts targeting potential leads within targeted markets.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Helped in shop manufacturing area.
- Prep orders for shipping
- Check orders for quality control
- Help USPS or UPS with loading shipments.
Assistant Body Shop Manager
Jim Hardman Buick GMC
04.2015 - 08.2023
- Assisted in managing daily operations of body shop, ensuring workflow efficiency and quality standards.
- Coordinated scheduling of service appointments to optimize resource allocation and reduce customer wait times.
- Supported inventory management by tracking parts availability and procurement for repairs.
- Trained new staff on operational procedures and safety protocols to enhance team performance and compliance.
- Led initiatives to streamline repair processes, resulting in improved turnaround times and customer satisfaction.
- Implemented quality control measures to maintain high service standards and minimize rework on repairs.
- Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Reduced vehicle downtime with quick and accurate damage assessments, ensuring prompt repair processes.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05.1990
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Product knowledge
- Spirit, wine, and beer expertise
- Honest and dependable
Timeline
Cashier
Piggly Wiggly Supermarket
03.2024 - 02.2026
Owner's Assistant
PK Decor
10.2023 - 01.2024
Assistant Body Shop Manager
Jim Hardman Buick GMC
04.2015 - 08.2023
High School Diploma -
East Bay High School