Kimberly Evans
Clarksville
Summary
Dedicated professional with over 15 years in the restaurant industry, recognized for enhancing guest satisfaction and operational efficiency. Proven ability to lead teams, train employees, and resolve customer concerns, fostering a culture of exceptional service and accountability.
Overview
14
14
years of professional experience
Work History
Server
Miss Lucilles Cafe
Clarksville
03.2026 - Current
- Delivered exceptional customer service in fast-paced café, enhancing customer satisfaction.
- Processed customer orders with accuracy and speed, ensuring a smooth workflow.
- Provided excellent customer service in a fast-paced café environment.
- Assisted guests with menu selections and special requests.
- Managed orders efficiently using the café's point-of-sale system.
Shift Lead
First Watch
Murfreesboro
04.2022 - 10.2024
- Promoted from server to shift lead due to reliability and leadership skills.
- Supervised daily operations, driving team efficiency and maintaining service quality.
- Trained and mentored new employees, fostering consistent performance standards.
- Resolved customer concerns promptly to ensure guest satisfaction and retention.
Server
Sportsman Lodge
Franklin
02.2020 - 04.2022
- Delivered high-volume, friendly service in a fast-paced dining environment.
- Maintained strong relationships with guests, fostering repeat business.
- Contributed to team operations to improve overall efficiency. to enhance efficiency and service flow.
Server
Cis Restaurant
Murfreesboro
10.2018 - 05.2019
- Provided prompt, friendly service to guests and managed cash/POS transactions accurately.
- Assisted with opening and closing duties to ensure smooth shift transitions.
- Delivered exceptional customer service in a fast-paced café environment.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation.
Server
Amico's
Nolensville
10.2016 - 10.2018
- Managed multiple tables in busy dining setting, ensuring high service quality and guest satisfaction.
- Coordinated with kitchen staff and coworkers to deliver timely service and enhance dining experience.
- Provided exceptional customer service to enhance dining experiences.
- Assisted in training new staff on menu offerings and service standards.
- Managed food and beverage orders efficiently during peak hours.
Youth Service Officer
State of Tennessee Department of Human Services (Woodland Hills YDC)
Nashville
03.2012 - 05.2014
- Supervised youth in correctional facility, ensuring safety and well-being through proactive engagement.
- Enforced facility rules and conducted routine checks to maintain order, de-escalating conflicts to promote a safe environment.
- Maintained detailed reports and collaborated with team members to track progress towards rehabilitation goals.
Education
Associate of Applied Science - Criminal Justice
Daymar Institute
Clarksville, TN06-2012
Skills
- Customer service
- Order processing
- Menu knowledge
- Cash handling
- Table management
- Team leadership
- Training employees
- Conflict resolution
- Effective communication
- Adaptability to change
- attention to detail
- Customer relationship building
- Multitasking efficiency
Timeline
Server
Miss Lucilles Cafe
03.2026 - Current
Shift Lead
First Watch
04.2022 - 10.2024
Server
Sportsman Lodge
02.2020 - 04.2022
Server
Cis Restaurant
10.2018 - 05.2019
Server
Amico's
10.2016 - 10.2018
Youth Service Officer
State of Tennessee Department of Human Services (Woodland Hills YDC)
03.2012 - 05.2014
Associate of Applied Science - Criminal Justice
Daymar Institute