Kimberly Favinger
Summertown
Summary
Results-driven professional with extensive experience in revenue analysis and customer service. Recognized for reliability and teamwork, contributing to efficient payment processing and improved operational workflows.
Overview
17
17
years of professional experience
Work History
Revenue Specialist
EnableComp
Franklin, TN
05.2023 - Current
- Audited accounts receivable to improve accuracy in financial reporting and reduce errors.
- Analyzed revenue cycles to identify discrepancies and ensure compliance with industry standards.
- Collaborated with cross-functional teams to streamline billing processes and enhance operational efficiency.
- Developed training materials for new staff on revenue management systems and procedures.
Medical Assistant
Valor Health Care
Columbia, TN
11.2013 - 11.2021
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations and procedures to ensure efficient workflow.
- Managed appointment scheduling and patient follow-ups to enhance office efficiency.
- Streamlined administrative processes, resulting in reduced patient wait times and improved satisfaction.
- Mentored junior medical assistants in clinical procedures and best practices for patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the clinic.
Phlebotomist
Maury Regional Medical
Columbia, TN
05.2009 - 11.2013
- Performed venipuncture and capillary draws with precision to ensure accurate specimen collection.
- Maintained compliance with safety protocols to protect patients and staff during blood collection procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Trained and mentored new phlebotomists on best practices and efficient techniques for blood draws.
- Collaborated with healthcare professionals to support patient care and streamline specimen processing workflows.
- Oversaw inventory management of supplies, ensuring availability without compromising cost-effectiveness or service quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
Education
GED -
Fairview High School
Fairview, TNSkills
- Invoice processing
- Cash flow management
- Payment processing
- Revenue quotas
- Microsoft Excel expertise
- Revenue forecasting
- Professional telephone demeanor
- Customer service
- Teamwork
- Reliability
Timeline
Revenue Specialist
EnableComp
05.2023 - Current
Medical Assistant
Valor Health Care
11.2013 - 11.2021
Phlebotomist
Maury Regional Medical
05.2009 - 11.2013
GED -
Fairview High School