Kimberly Harrell
Erwin
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Ready to tackle new challenges and advance with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Activity Director
Governor's Bend Retirement & Assisted Living
07.2021 - Current
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such
- Stretched minimum annual budget to cover planned activities through creative use of resources.
- Supervised Activities Assistant and conducted performance evaluations.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Established partnerships with local organizations to provide additional resources and opportunities for residents enrichment.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping the activity department within budget.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Assisted in conducting tours of the community for visitors, ensuring an informative and engaging experience.
- Assisted executive director with processing invoices and receipts, cash handling, wrote receipts, some bank deposits, maintaining cash account ledgers, and sending out documentation in a timely manner.
- Coordinated with other management staff to gather content for a monthly newsletter. Designed, wrote, and distributed newsletter for families, social media, and website.
- Managed and curated content for multiple social media platforms increasing engagement.
- Managed planning, coordination and execution of at 10 or more family/ community events with on average of 150-200 people in attendance yearly. Worked well with any outside vendors and stayed within budget. Ensured engagement, fun, and welcoming events for all.
Bank Teller
TriSummit Bank
09.2014 - 05.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
Hampton High School
Hampton, TNSkills
- Consistent Performance Standards
- Client Relationship Management
- Team Leadership
- Effective Team Contributor
- Effective Project Coordination
- Positive Interpersonal Skills
- Event Organization
- Excellent organizational skills
- Collaborative Team Development
- Teamwork and collaboration
- Service Excellence
- Strong Communication Skills
Timeline
Activity Director
Governor's Bend Retirement & Assisted Living
07.2021 - Current
Bank Teller
TriSummit Bank
09.2014 - 05.2016
High School Diploma -
Hampton High School
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