Kimberly Healy - Johnson
Signal Mtn
Summary
Dynamic leader with proven expertise in store operations and team management, honed at The Gap and The Limited. Excelled in elevating customer experience and fostering a culture of continuous improvement, achieving notable increases in customer satisfaction and employee retention. Skilled in relationship building and adept at driving sales through innovative promotional campaigns.
Overview
8
8
years of professional experience
Work History
Associate Store Manager
The Gap
02.1993 - 10.1998
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Facilitated seamless communication between departments for smooth operations flow during promotions/special events.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
- Delivered top-notch guest experiences with personalized assistance in product selection based on individual needspreferences.
- Improved employee retention rates by fostering a positive work environment and offering ongoing professional development opportunities.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
Assistant Manager
The Limited
06.1990 - 07.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Psychology -
University of Tennessee Chattanooga
Chattanooga, TNSkills
- Store operations
- Team management
- Customer service
- Problem-solving
- Customer service and engagement
- Customer experience
- Customer service management
- Relationship building and management
- Team building and leadership
Timeline
Associate Store Manager
The Gap
02.1993 - 10.1998
Assistant Manager
The Limited
06.1990 - 07.1992
Psychology -
University of Tennessee Chattanooga
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