Tenacious and results-oriented office manager with 24 years’ experience of managing daily bookkeeping tasks, maintaining company websites, and planning & organizing events. Adept at developing marketing campaigns, preparing financial reports & budgets, and providing customer support. Authorized to work in the US for any employer.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
American Towing & Recovery Institute
03.2001 - Current
Bookkeeping, website maintenance, event planning, administrative duties to include filing, data entry, scheduling, eBay sales, advertising and marketing.
Proficient in QuickBooks, Microsoft Office Suite.
Knowledge in scheduling software: UKG & Sling Scheduling.
Bookkeeping
Manage bookkeeping by managing daily financial operations and preparing financial reports, streamlining financial processes.
Web & social media content creator
Brainstorm content strategy aligned with short-term and long-term marketing targets in the towing industry. Create and publish engaging content across various channels (websites, blogs, social media, etc.).
Scheduling
Oversee scheduling by ensuring optimal coverage & efficient use of resources and implementing scheduling software, resolving scheduling conflicts by setting realistic project timelines.
Utilize a resource calendar to monitor availability and capacity and accessibility to all relevant team members, so it can be regularly updated. Maintain open communication with project managers and team members. Building buffers into the timelines to handle scheduling conflicts.
Event planning
Maintain the master calendar of all training events and ensure all relevant team members are updated and prepared. Schedule logistics for team members, volunteers, and equipment across multiple training events across the USA. Manage event budgeting, track expenses, etc.
Central connection between team members and hosts, sending timely updates and making sure everyone has what is needed for successful events.
Internal workflows for updated materials across training programs in PowerPoint and video formatting.
Administrative duties to include filing, data entry
EBay/Amazon sales, advertising and marketing
Education
NA - Business Office Technology, Accounting
Sandhills Community College
Pinehurst, NC
01.2012
NA - Business Office Technology/Accounting
Fayetteville Community College
Fayetteville, NC
01.2008
Skills
Customer service
Customer Relations Management
Contracts
Microsoft Powerpoint
QuickBooks
Prioritization (10 years)
Payroll
Time management (10 years)
Management
English
Accounting software
Google Suite
Office experience
Office management
Human resources
Administrative experience
Phone etiquette
Conflict management
Accounts payable
Bookkeeping
Team management
Multitasking (10 years)
Leadership
Supervising experience
Organizational skills
Event planning
Accounts receivable
Budgeting
Time management
Accomplishments
Created a mobile application for Apple and Google play stores for the rescue of Electric Vehicles and Alternative Fuel Vehicles used for towing professionals and emergency personnel.
Certification
Driver's License
Awards
Spirit of Hospitality, July 2008, The Fayetteville Area Convention & Business Bureau, held at Fayetteville Technical Community College in Fayetteville, NC awarded 12 contact hours on July 10, 2008.