Kimberly Ingram
Cordova
Summary
Dynamic Phlebotomist Supervisor at Methodist Healthcare with a proven track record in patient monitoring and workflow coordination. Skilled in data entry and team collaboration, I enhanced specimen collection processes and trained new staff, significantly improving operational efficiency. Committed to delivering exceptional customer service while ensuring patient safety and comfort.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
20
years of professional experience
Work History
Phlebotomist Supervisor
Methodist Healthcare
Memphis
09.2017 - 01.2025
- Monitored patients for adverse reactions and provided immediate care as needed.
- Scheduled appointments and managed patient flow to minimize wait times.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Entered patient information and test orders into computer systems accurately.
- Assisted in the training of new phlebotomists.
- Educated patients on specimen collection procedures and post-draw care.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
Lead Specimen Processing Clerk
Methodist Healthcare
Memphis
03.2016 - 09.2017
- Assisted new policyholders with processing claims and resolving billing questions.
- Developed training materials for new staff members related to document processing operations.
- Process all inbound and outbound calls to research and resolve patient care issues.
- Receive in all lab specimens for testing.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Managed inventory levels of supplies used in the processing department.
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
- Prepared daily reports for management review detailing progress made on processing tasks.
- Performed data entry duties utilizing various software applications including Excel and Access.
Phlebotomist
Methodist Healthcare
Memphis
09.2010 - 03.2016
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Performed quality control tests on collected specimens.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Followed all safety protocols when handling hazardous materials.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Verified collection orders and communicated discrepancies to nurses.
Collections Recovery Specialist
Regional Adjustment Bureau Inc.
Memphis
03.2005 - 08.2007
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Contacted customers with delinquent accounts to solicit payment.
- Prepared monthly reports on account balances, delinquencies and other metrics.
- Negotiated rates with customers and entered payments into accounting system.
- Wrote appeal letters to insurance companies for denial of claims.
Education
High School Diploma -
Raleigh Egypt High
Memphis, Tennessee06-1993
Skills
- Patient monitoring
- Specimen labeling
- Data entry
- Inventory management
- Customer service
- Workflow coordination
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Team leader
References
References available upon request.
Timeline
Phlebotomist Supervisor
Methodist Healthcare
09.2017 - 01.2025
Lead Specimen Processing Clerk
Methodist Healthcare
03.2016 - 09.2017
Phlebotomist
Methodist Healthcare
09.2010 - 03.2016
Collections Recovery Specialist
Regional Adjustment Bureau Inc.
03.2005 - 08.2007
High School Diploma -
Raleigh Egypt High