Kimberly Jones
Smyrna
Summary
Dynamic Customer Operations Specialist with proven expertise at Thompson Machinery in delivering exceptional service and resolving complex issues. Skilled in order processing and adept at multitasking, I excel in fast-paced environments while maintaining attention to detail. Committed to enhancing customer satisfaction through effective communication and collaboration.
Overview
10
10
years of professional experience
Work History
Customer Operations Specialist
Thompson Machinery
LaVergne
06.2024 - Current
- Provided exemplary customer service by responding to customer emails and phone calls in a timely manner.
- Processed orders, returns, exchanges, refunds, cancellations, warranties, credits. according to established protocols.
- Managed incoming requests from customers through multiple channels.
- Coordinated with other departments when necessary in order to resolve complex problems quickly.
- Collected deposits or payments and arranged for billing.
Medical Receptionist
Vanderbilt Medical Center
Nashville
07.2022 - 09.2024
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Substitute Teacher, K-5
Rutherford County Board of Education
Murfreesboro
11.2014 - 05.2024
- Prepared materials for use in lessons and activities, such as charts, graphs, flashcards and other visual aids.
- Promoted positive social interaction among peers through cooperative learning activities.
- Integrated technology into classroom instruction using interactive whiteboards or computers.
- Assessed student progress by administering tests, quizzes and assignments.
- Developed lesson plans and activities that were appropriate for the age group.
- Provided instruction to students in the absence of a full-time teacher.
- Encouraged students to think critically about their work and ask questions when needed.
- Utilized effective questioning techniques during lectures or class discussions.
Education
Bachelor of Arts - History
University of Memphis
Memphis, TN05-2020
Skills
- Customer service
- Order processing
- Data entry
- Time management
- Team collaboration
- Attention to detail
- Adaptable learning
- Reporting and documentation
- Adaptability and flexibility
- Computer skills
- Inbound call answering
- LiveChat messaging
- Multitasking
- MS office
- Medical terminology
- Credit card payment processing
Timeline
Customer Operations Specialist
Thompson Machinery
06.2024 - Current
Medical Receptionist
Vanderbilt Medical Center
07.2022 - 09.2024
Substitute Teacher, K-5
Rutherford County Board of Education
11.2014 - 05.2024
Bachelor of Arts - History
University of Memphis
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