Kimberly Joyner
Memphis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Support Worker
Indev Supported Living
Memphis
05.2024 - Current
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Provided emotional and practical support to vulnerable adults.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Dangerous Goods Specialist
FedEx
Memphis
04.2020 - Current
- Identified, classified and segregated dangerous goods according to regulations.
- Assisted with the preparation of manifest documents for dangerous goods shipments.
- Performed quality control checks to ensure accuracy of documents related to dangerous goods shipments.
- Participated in training sessions regarding Dangerous Goods Regulations updates, changes or amendments.
- Conducted regular inspections of containers and packages containing dangerous goods.
- Adhered to company safety procedures, OSHA requirements and DOT regulations.
Customer Service Representative
Optum
Memphis
10.2011 - 06.2022
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Health Information Professions Program Certicate - Health Information Technology
Temple University-Center For Social Policy
Philadelphia, PA07-2011
GED -
Charleston Job Corps Center
Charleston, WV11-1989
Associate of Science - Health Information Technology
Pierce College
Philadelphia, PASkills
- Client assessment
- Medication administration
- Data record management
- Emotional support
- Customer service
- Problem solving
- Effective communication
Timeline
Support Worker
Indev Supported Living
05.2024 - Current
Dangerous Goods Specialist
FedEx
04.2020 - Current
Customer Service Representative
Optum
10.2011 - 06.2022
Health Information Professions Program Certicate - Health Information Technology
Temple University-Center For Social Policy
GED -
Charleston Job Corps Center
Associate of Science - Health Information Technology
Pierce College