Kimberly Kelley

• Oversaw measurement and cutting processes for rubber components used in stator installations.
• Led initiatives to enhance insulation and mitigate grounding risks.

• Managed customer seating arrangements to optimize dining flow and enhance guest experience.
• Enhanced customer satisfaction through efficient cash transaction handling.
• Improved kitchen operations by supporting food preparation and cleanliness.
• Optimized kitchen workflow by effectively managing dishwashing duties.

Challenged and beat over 112 cars. through the drive thru in one hour.

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• Developed and implemented promotional strategies that increased customer engagement and retention.
• Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
• Led team in achieving sales targets through effective training and performance management.
• Coordinated scheduling and staffing to optimize workforce efficiency during peak hours.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Assisted in recruiting, hiring and training of team members.

• Oversaw cleanliness and organization of school facilities.
• Executed floor maintenance tasks, including sweeping, mopping, and waxing, to ensure cleanliness and safety.
• Facilitated maintenance of sanitary conditions across the school environment.