Kimberly Long
Springfield
Summary
Motivated healthcare professional with strong expertise in payment reconciliation and EOB analysis. Proven ability to streamline financial processes and support executive teams in high-pressure environments. Proficient in managing multiple medical billing systems and Excel for daily reporting and reconciliations.
Overview
25
25
years of professional experience
Work History
Billing Office Assistant
CleanSlate Centers
Nashville
06.2025 - Current
- Managed remittance queue in Athena to ensure timely processing of claims and payments.
- Converted multiple Athena revenue and staff production reports into Excel daily for streamlined tracking and analysis.
- Converting multiple Ares Reports daily, weekly and monthly.
- Converting Ares Rejections into Excel
- Updated the Medicaid Balance Tracker and other adjustments weekly
- Reconciled daily banking transactions into bank recon Excel spreadsheet to maintain accurate financial records.
- Posted HSA payments to accounts
- Retrieved EOBs from various insurance portals
AR Payment Poster
Neighborhood Health
Nashville
08.2024 - 07.2025
- Posted check and credit card payments to patient accounts across multiple systems, ensuring efficient transaction processing.
- Posted non-electronic payments accurately into Nextgen, ensuring timely updates to patient accounts.
- Reconciled insurance payments, adjustments and denials from EOB's in a timely manner.
- Reconciled and balanced daily bank deposits, maintaining accuracy in financial records.
- Accessed insurance portals to retrieve EOBs for timely posting
- Provided denials to the Accounts Receivable Team and any trend errors to the Manager.
Payment Posting Specialist
Nephrology Associates
Nashville
02.2023 - 06.2024
- Posting all patient and insurance payments
- Posting necessary insurance adjustments
- Posting payments from money that has cleared the bank
- Making sure batches and money balance for each payment
- Obtained insurance EOBs from multiple websites to ensure timely posting of payments
- Maintained Excel spreadsheet for daily deposits and totals to track financial accuracy
- Corrected discrepancies in payments to ensure accuracy and integrity of payment posting
Cash Reconciliation Specialist
CleanSlate Centers
Nashville
02.2019 - 02.2023
- Verify and balance all batches posted in Athena with the money deposited in the bank every day
- Managed multiple Excel spreadsheets to track daily deposits and totals
- Investigated discrepancies for checks not posted or missing
- Retrieved daily deposit information from bank website for insurance companies and centers
- Uploaded insurance EOBs to the system
- Verify auto payment plans are posted
- Matching patient charges if not matched
- Mailed insurance checks and correspondence to Athena for processing
- Reporting to the corporate office our weekly and monthly totals
Payment Posting Specialist
Nephrology Associates
Nashville
04.2014 - 02.2019
- Posted patient and insurance payments accurately to ensure timely revenue recognition
- Obtained insurance EOBs from multiple websites to facilitate accurate payment posting and reconciliation
- Corrected electronic payment errors to maintain accurate financial records and prevent discrepancies
- Posting necessary insurance adjustments
- Posting payments from money that has cleared the bank
- Making sure batches and money balance for each payment
- Maintaining Excel spreadsheet for daily deposits and totals
Front Office Coordinator Trainer (FOC)
Heritage Medical Associates
Nashville
01.2013 - 04.2014
- Trained all existing and new FOC's (receptionists) across practice locations to ensure consistent service delivery
- Train employees how to use Allscripts Database
- Train employees how to obtain the proper demographics
- Trained employees on entering insurance information into database and scanning patient insurance cards for accurate record-keeping
- Trained employees on benefit acquisition processes to streamline patient eligibility verification
Patient Account Representative
Heritage Medical Associates
Nashville
09.2010 - 01.2013
- Establish payment plans with patients
- Communicated with patients to clarify current and past due balances, enhancing understanding of their financial responsibilities
- Meet with physicians weekly for review of their patients accounts
- Run the end of day summary for the posting of payments obtained
- Recorded credit card transactions in First Data database, ensuring timely and accurate payment processing
- Adjust off small balances
Charge Entry Specialist
Heritage Medical Associates
Nashville
10.2005 - 09.2010
- Posting physician charges and verifying ICD-9-CM and CPT codes to ensure guidelines of all insurance policies are met
- Posting physician charges and verifying ICD-9-CM and CPT codes to ensure guidelines of all insurance policies are met
- Posting patient payments and reconciling end of day reports
- Mastered Mysis, Tiger, and Allscripts databases to enable fast, accurate coding.
- Posting patient payments and reconciling end of day reports
Schedule Coordinator/Charge Entry Specialist
Mid-State Cardiology Associates
Nashville
01.2003 - 10.2005
- Coordinated medical appointments and diagnostic testing for patients, ensuring timely access to necessary care
- Collaborated with nurses and physicians to arrange inpatient and outpatient procedures, facilitating direct admissions and transfers to hospital from office
- Obtained precertification for inpatient and outpatient procedures
- Posting physician charges and verifying the ICD-9-CM and CPT coding to ensure guidelines for all insurance policies are met
- Reviewed medical records and clinical documentation to ensure accurate coding, optimizing reimbursement potential
- Reconciled end-of-day financial reports to ensure accuracy and completeness.
Patient Coordinator
The Heart Group at St. Thomas West Hospital
Nashville
05.2001 - 01.2003
- Registered patients by verifying demographic and insurance information, collecting co-payments, and entering data into computerized system, ensuring accurate patient records.
- Coordinated next day's schedule, printed charge tickets, and attached required forms for each physician, facilitating streamlined patient flow.
- Coordinated patient appointments and managed scheduling for cardiology services.
- Assisted patients with insurance verification and financial inquiries.
- Communicated effectively with medical staff to streamline patient care processes.
Education
Associates Degree of Applied Science - Office Administration Major
Nashville State Technical Institute
Nashville, TN05-1997
Skills
- Payment reconciliation
- EOB analysis
- Documentation and reporting
- Microsoft Office Suite
- Excel proficiency
- Mysis
- AllScripts
- Nexgen
- Tiger
- Athena
- Waystar
- Ares
- Stratus
- ISalus
- Teams
- Time management
- Attention to detail
- Dedicated team player
Timeline
Billing Office Assistant
CleanSlate Centers
06.2025 - Current
AR Payment Poster
Neighborhood Health
08.2024 - 07.2025
Payment Posting Specialist
Nephrology Associates
02.2023 - 06.2024
Cash Reconciliation Specialist
CleanSlate Centers
02.2019 - 02.2023
Payment Posting Specialist
Nephrology Associates
04.2014 - 02.2019
Front Office Coordinator Trainer (FOC)
Heritage Medical Associates
01.2013 - 04.2014
Patient Account Representative
Heritage Medical Associates
09.2010 - 01.2013
Charge Entry Specialist
Heritage Medical Associates
10.2005 - 09.2010
Schedule Coordinator/Charge Entry Specialist
Mid-State Cardiology Associates
01.2003 - 10.2005
Patient Coordinator
The Heart Group at St. Thomas West Hospital
05.2001 - 01.2003
Associates Degree of Applied Science - Office Administration Major
Nashville State Technical Institute