Kimberly Russell
Henning,TN
Summary
Detail-oriented Pharmacy Technician known for strong problem-solving and workflow optimization skills. Committed to fostering a collaborative environment, enhancing team productivity, and delivering exceptional customer service in a fast-paced pharmacy setting.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Christian Family Pharmacy
Ripley, TN
10.2022 - Current
- Dispensed medications accurately while adhering to pharmacy regulations and protocols.
- Assisted in managing inventory, ensuring optimal stock levels of pharmaceuticals and supplies.
- Provided exceptional customer service by addressing inquiries and resolving medication-related issues.
- Collaborated with pharmacists to process prescriptions efficiently and maintain workflow standards.
- Trained new staff on operational procedures and best practices for pharmacy tasks.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 70-130 daily prescriptions in pharmacy environment.
Manager
McDonald's
Brownsville, TN
02.2022 - 08.2022
- Developed and implemented operational processes to enhance team efficiency and productivity.
- Led cross-functional teams to achieve project deliverables on time and within budget.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Streamlined workflow procedures, resulting in improved task execution and reduced redundancies.
Manager
McDonalds
Shepherd, MI
08.2020 - 06.2021
- Conducted regular performance evaluations, providing constructive feedback to promote growth.
- Collaborated with stakeholders to align project goals with organizational strategies.
- Analyzed data trends to identify areas for process improvement and cost reduction.
- Facilitated training sessions on best practices, increasing overall team competency and effectiveness.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Pine River High School
Leroy, MI05.2018
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Insurance verification
- Processing payments
- Receiving incoming supplies
- Regulatory compliance
- Order verification
- Drug monitoring
- Billing support
- Quality assurance and control
- Resolving customer issues
- FDA compliance
- Troubleshooting malfunctioning equipment
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- HIPAA compliance
- Cash register operations
- Insurance processing
- Inventory tracking
Languages
English
Timeline
Pharmacy Technician
Christian Family Pharmacy
10.2022 - Current
Manager
McDonald's
02.2022 - 08.2022
Manager
McDonalds
08.2020 - 06.2021
High School Diploma -
Pine River High School