Kimberly Schiffhauer

• Full-time 40 hours per week
• Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
• Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
• Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Carried out day-to-day duties accurately and efficiently.
• Assist veterans with applying for VA healthcare, burial benefits, nursing home placement, education benefits, and all other forms required by VA for veterans and/or their dependents to obtain benefits for which they are entitled.
• Work with and provide sensitive care to veterans with PTSD/TBI/Military Sexual Trauma and other conditions, in applying for and obtaining VA benefits for those conditions.

• Volunteer work 10-20 hours per week
• Conduct in-person and telephone counseling sessions with veterans and advocates to explain benefits and related programs.
• Review medical records, military personnel records and service verification records to determine benefit eligibility.
• Obtain and supply information to coordinating agencies to provide best possible guidance to veterans.
• Create spreadsheets using Microsoft Excel for monthly reporting of cases to American Legion Post 233 Officer Board.
• Work flexible hours; nights, weekends, and holidays due to some clients having 9 to 5 jobs.
• Assist veterans with applying for VA healthcare, burial benefits, nursing home placement, education benefits, and all other forms required by VA for veterans and/or their dependents to obtain benefits for which they are entitled.
• Assist veterans with social security disability applications, unemployment applications, and job search.
• Work with and provide sensitive care to veterans with PTSD/TBI/Military Sexual Trauma and other conditions, in applying for and obtaining VA benefits for those conditions.

This position began as a volunteer role while attending college. Was added to payroll in 2021.

• Part-time 25 hours per week
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Decreased waste, following strict recipes and drink measurement protocol.
• Assisted in training new bartenders and barbacks.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Consulted with managers to organize special events and promotions.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour

• Part-time 25 hours per week
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.
• Worked flexible schedule and extra shifts to meet business needs.

Started as Parts Sales Associate and worked up to Parts Sales Manager and Regional Trainer, for Nashville Region.

• Full-time 50 hours per week
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Trained team members in successful strategies to meet operational and sales targets.
• Submitted reports to senior management to aid in business decision-making and planning.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Monitored day-to-day activities of employees, noting areas needing further training or improvement and implementing plans for rectification.
• Created employee schedules to align coverage with forecasted demands.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained over 350 new personnel hired to fulfill various roles, over a two year period.

Continuance of transportation duties

Continuance of clerical duties

• Operated communications systems to send and receive transmissions.
• Safeguarded secret classified documents and equipment.
• Learned and applied basic telecommunication and radio operation skills.
• Monitored confidentiality of information through enforcement of privacy procedures.
• Maintained accurate documentation of messages transmitted and received.
• Followed schedules and procedures for changing frequencies and cryptographic codes.
• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
• Reported suspicious activities and persons to BDOC OIC (Base Defense Operations Cell Officer In Charge)
• Monitored foot traffic entrance and departure of over 200 service members, contractors, and visitors daily.
• Monitored entrance and departure of military vehicles, cargo trucks and visitor transport daily.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Detailed security-related incidents into reports for dissemination to upper management.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Checked NCOERs for accuracy and validity before submitting to company 1SG for review.
• Routed more than 20 calls per day to company chain of command.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Handled company/battalion correspondence and tracked records to foster office efficiency.
• Participated in training meetings conducted by the Battalion S-4
• Responded to inquiries from callers seeking information.
• Provided clerical support to company by copying, faxing, filing and delivering documents to appropriate parties.
• Generated and reviewed Memorandum for Records and typed letters in Word.
• Updated and maintained personnel records of over 90 personnel and maintained confidentiality of sensitive personal information.
• Updated Digital Training Management System (DTMS) database and maintained data accuracy.
• Updated and submitted Personnel Status Report (PERSTAT)
• Processed discharge paperwork at the direction of Orderly Room NCOIC.

This time frame includes one overseas tour in South Korea.

• Complied with truck driving rules as well as department policies and procedures regarding safe vehicle operations.
• Inspected vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Inspected load security and checked for damages.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Refilled truck after completing missions to return in ready-to-use condition.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Fastened chains, straps, covers and binders to secure load during transit.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Managed daily transportation of materials, freight and goods using trucks with capacities of more than 20 tons.