Kimberly Sulkowski
Murfreesboro
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
8
8
years of professional experience
2000
2000
years of post-secondary education
Work History
Department Supervisor
Lowes Home Improvment
Smyrna
03.2019 - 12.2025
- Supervised daily operations in home improvement department.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management and product replenishment processes.
- Resolved customer inquiries and complaints effectively.
- Ensured compliance with safety standards and store policies.
- Collaborated with management to implement sales strategies.
- Conducted staff performance evaluations and provided feedback regularly.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Processed cash transactions with accuracy and attention to detail.
- Managed cash drawer, ensuring proper balancing at the end of each shift.
- Assisted customers with inquiries, providing excellent service and support.
- Monitored daily cash flow, identifying discrepancies for resolution.
- Handled money according to company policy.
- Processed customer payments by cash or credit card accurately and efficiently.
Customer Service Representative
Nashville Jellystone Park
Nashville
06.2018 - 03.2019
- Assisted guests with reservations and check-in processes.
- Addressed customer inquiries and resolved issues promptly.
- Provided information about park amenities and activities to visitors.
- Processed payments and managed cash transactions efficiently.
Education
Buchanan High School
Fresno, CASkills
- Staff training
- Inventory management
- Customer resolution
- Safety compliance
Cash handling
Running a register
- Team leadership
- Customer service
- Detail orientation
- Time management
- POS systems operations
Timeline
Department Supervisor
Lowes Home Improvment
03.2019 - 12.2025
Customer Service Representative
Nashville Jellystone Park
06.2018 - 03.2019
Buchanan High School