Kimberly Sulkowski
Caliber Collision
Murfreesboro,TN
8
years of professional experience
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Work History
Customer Service Representative
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced guest experiences by providing tailored recommendations and support for park amenities.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Managed daily operations, ensuring adherence to company policies while addressing guest needs promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Department Supervisor
6 Years 9 Months- Supervised daily operations in home improvement department.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management and product replenishment processes.
- Resolved customer inquiries and complaints effectively.
- Ensured compliance with safety standards and store policies.
- Collaborated with management to implement sales strategies.
- Conducted staff performance evaluations and provided feedback regularly.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Processed cash transactions with accuracy and attention to detail.
- Managed cash drawer, ensuring proper balancing at the end of each shift.
- Assisted customers with inquiries, providing excellent service and support.
- Monitored daily cash flow, identifying discrepancies for resolution.
- Handled money according to company policy.
- Processed customer payments by cash or credit card accurately and efficiently.
Customer Service Representative
9 Months- Assisted guests with reservations and check-in processes.
- Addressed customer inquiries and resolved issues promptly.
- Provided information about park amenities and activities to visitors.
- Processed payments and managed cash transactions efficiently.
Education
Skills
Staff training
Inventory management
Customer resolution
Safety compliance
Cash handling
Running a register
Team leadership
Customer service
Detail orientation
Time management
POS systems operations
Timeline
Customer Service Representative
Caliber Collision
02.2026 - CurrentRead More
Department Supervisor
Lowes Home Improvment
03.2019 - 12.2025Read More
Customer Service Representative
Nashville Jellystone Park
06.2018 - 03.2019Read More
Buchanan High School
Read More