KIMBERLY TOLSON
Knoxville
Summary
Driven leader with 8 years of experience as a primary care office manager. Proven track record in enhancing physician success and ensuring high-quality patient care. Strong communication and negotiation skills, excelling in high-pressure environments.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Human Resources Manager/Customer Service Collections Manager
RCN Technologies
Knoxville
2023.09 - Current
- Managed recruitment processes to attract top talent for various positions.
- Created and implemented HR policies aligning with organizational goals.
- Facilitated employee onboarding and training programs for new hires.
- Ensure compliance with federal and state payroll regulations and policies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Assessed HR processes and proposed enhancements to boost operational efficiency.
- Oversaw collections process, ensuring timely payments and adherence to compliance standards.
- Developed and implemented policies to enhance operational efficiency in collections.
- Collaborated with cross-functional teams to resolve complex account issues.
- Analyzed account data to identify trends and improve collection performance.
Practice Manager
Blount Gastroenterology Associates
2022.12 - 2023.07
- Interdepartmental Functions Coordination
- Employee Recruitment and Hiring
- Hiring Medical Personnel
- Employee Supervision
- Employee Performance Evaluations
- New Hire Training
- Mentoring and Coaching
- Verbal and Written Communication
- Process Implementation
- Managing Medical Practices
- Resource Management
- Strategic Business Planning
- Tracked and analyzed performance metrics to assess team effectiveness.
- Oversaw timecard verification and managed master time sheet for practice and endoscopy center, ensuring accurate payroll processing.
- Manage all recruitment efforts of the practice to bring in new hires and schedule orientation
- Payroll Administration
- Managed timecard verification and maintained the master time sheet for the practice and endoscopy center.
- Upload center bills into their accounts payable system, pay all split bills and then prepare reimbursement forms to be reimbursed their portion from the center
- Close month end for the practice and the center, calculate and write providers monthly disbursement checks from anesthesia and the endoscopy center
- Calculate and write providers quarterly bonuses, approve and write all refund checks for the practice, load refund requests into endoscopy centers system for them to pay
- Handle accounts payable and receivable as well as following up with unpaid bills and unemployment/workers comp claims
- Make any changes to policies to adhere by HIPAA and OSHA laws
- Handle accounts payable and receivable as well as following up with unpaid bills and unemployment/workers comp claims
- Make any changes to policies to adhere by HIPAA and OSHA laws
Office Manager
University Physicians Association
2007.11 - 2022.12
- Oversee day to day operations of both clinics including payroll and HR
- Managed operations at UT Family Alcoa clinic
- Ordered supplies and managed hiring, terminations, reprimands, and staff and physician concerns to ensure smooth clinic operations
- Keep track of physician time off, approve all staff time off and staff time each pay period, fill in front office if needed, approve accounts to be sent to collection agency
- Assisted employees with payroll concerns, facilitating timely resolution of issues
- Implement current and new processes while reviewing older processes for efficiency and compliance
- Ensure that all staff are HIPAA compliant
- Make sure offices are OSHA and Joint Commission compliant
- Monitored representative calls and performed quarterly team member reviews.
- Recruit and interview potential candidates and physicians for hiring
Education
Cleveland State Community College
1996-01
High school or equivalent -
Sweetwater High School
1994-05
Skills
- Regulatory compliance
- Payroll Administration
- Compensation Management
- Employee Benefits Management
- Training programs
- Workforce Planning
- Operational planning
- Workflow Management
- Data Analysis
- Risk Management
- Policy development
- Decision Making
- Time Management
- Critical Thinking
- Employee Work Scheduling
- Workforce Planning
Certification
Certified Human Resources Specialist
Accomplishments
Enjoy the Journey Award - 2023
Timeline
Human Resources Manager/Customer Service Collections Manager
RCN Technologies
2023.09 - Current
Practice Manager
Blount Gastroenterology Associates
2022.12 - 2023.07
Office Manager
University Physicians Association
2007.11 - 2022.12
Cleveland State Community College
High school or equivalent -
Sweetwater High School