Brooke Phipps
Harrogate
Summary
Experienced Community Outreach Worker with 15+ years of diverse professional background in case management, customer service, and administrative roles. Proficient in utilizing Microsoft Office and Outlook to streamline operations and enhance productivity. Skilled in maintaining meticulous documentation, coordinating referrals, and providing comprehensive education to clients on available community resources.
Overview
18
18
years of professional experience
Work History
Community Outreach Worker
Bell-Whitley Community Action Agency
04.2013 - Current
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Coordinated referrals to community agencies for additional support services as needed
- Educated clients on available community resources related to housing, employment, education, etc
- Developed strong relationships with local service providers to enhance referral networks
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Managed a caseload of clients, providing comprehensive case management services
- Coordinated resource fairs providing information on employment opportunities, education options, housing assistance programs, empowering residents to make informed decisions about their futures.
Case Manager
Bell Whitley Community Action Agency
03.2007 - 05.2011
- Managed a caseload of clients, providing comprehensive case management services
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Educated clients on available community resources related to housing, employment, education, etc
- Supported clients in developing independent living skills such as budgeting or job searching
- Participated in case conferences and team meetings to discuss client progress and treatment plans
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Trained new case managers, raising team's overall competency and service delivery standards.
Education
Bachelor of Science - Business Administration
University of The Cumberlands
12-2025
Associate in Arts (AA) -
Southeast Community and Technical College
Middlesboro, KY12.2019
Skills
- Effective Communication
- Proficient Computer Skills
- Proficient in Microsoft Office
- Client Support
- Proficient in Microsoft Word
- Effective Organizational Skills
- Administrative Support Experience
- Client Case Management
- Microsoft Outlook Proficiency
- Office Administration Skills
- Office Operations Management
- PowerPoint Proficiency
Timeline
Community Outreach Worker
Bell-Whitley Community Action Agency
04.2013 - Current
Case Manager
Bell Whitley Community Action Agency
03.2007 - 05.2011
Associate in Arts (AA) -
Southeast Community and Technical College
Bachelor of Science - Business Administration
University of The Cumberlands
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