Kinikia Taylor
Memphis
Summary
Former Certified Medical Assistant student with hands-on clinical training and experience as a medical office receptionist. With proven expertise at Kindred Hearts in optimizing patient scheduling and enhancing satisfaction. I am knowledgeable in patient intake, insurance verification, EHR documentation, and assisting with examinations. Recognized for strong communication skills, attention to detail, and the ability to provide compassionate, efficient support in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Medical Front Office Receptionist
Kindred Hearts
West Memphis
04.2022 - 11.2025
- Managed patients scheduling, ensuring timely appointments and efficient use of resources.
- Processed insurance claims accurately, reducing errors and expediting reimbursements.
- Implemented electronic health record systems, improving data accessibility and patient management.
- Coordinated communication between healthcare providers and patients, fostering strong relationships and satisfaction.
- Developed streamlined check-in processes, reducing wait times for patients significantly.
- Oversaw inventory management of medical supplies, ensuring adequate stock levels at all times.
- Led initiatives to improve patient feedback mechanisms, enhancing overall clinic experience and engagement.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Customer Service Representative
Asurion
Memphis Tn
02.2018 - 03.2021
- Oversaw high volume of incoming phone calls to ensure efficient communication.
- Cultivated and generated high-quality sales leads to drive revenue growth.
- Evaluated and addressed customer needs to enhance satisfaction levels.
- Cultivated sustainable relationships and trust with customer accounts through open and interactive communication.
- Facilitated effective communication strategies to enhance team collaboration.
- Ensured provision of accurate, valid, and complete information through utilization of appropriate methods and tools.
- Achieved personal and customer service team sales targets while efficiently managing call handling quotas.
- Resolved customer complaints by providing effective solutions and alternatives within established timeframes.
- Executed follow-up procedures to guarantee issue resolution.
- Recorded customer interactions to maintain accurate databases. Processed customer accounts efficiently. Organized and filed essential documents systematically.
- Executed communication procedures, guidelines, and policies to ensure compliance and consistency.
Education
Diploma - Certified Medical Assistant
Concorde Career College
5100 Poplar Ave 10.2025
Skills
- HIPAA compliance
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Medical billing & coding
- HIPAA guidelines
- Front desk operations
- Reminder calls
CPR/BLS Certification
Accomplishments
- Completed externship/clinical rotation at Heart Center of Memphis with positive feedback from supervisors.
Timeline
Medical Front Office Receptionist
Kindred Hearts
04.2022 - 11.2025
Customer Service Representative
Asurion
02.2018 - 03.2021
Diploma - Certified Medical Assistant
Concorde Career College