Kinzie Moore
Morristown
Summary
Office Manager with a proven track record in order processing and e-commerce operations. Skilled in coordinating production processes, managing shipping and inventory, and handling customer communications. Experienced with Amazon Seller Central, A+ Content, Shopify, and Etsy, as well as basic Photoshop and Excel in a small-business environment, as well as basic Photoshop and Excel in a small-business environment.
Overview
9
9
years of professional experience
Work History
Office Manager
Cornhole Solutions
03.2021 - Current
- Manage daily order processing and fulfillment, reviewing incoming orders and preparing shipments for immediate dispatch
- Create, print, and manage shipping labels for completed orders, ensuring accuracy and on-time delivery
- Coordinate custom order workflows, including organizing design files, helping with custom design work, maintaining order folders, and tracking approvals
- Prepare and distribute customer proof confirmations, ensuring designs are approved prior to production
- Create and maintain detailed order forms to support production and shipping team members
- Build and update product listings across company website, Amazon, and Etsy marketplaces
- Manage Amazon Storefront content, including A+ Content creation and updates to improve product listings
- Serve as a primary point of contact by answering phone calls and assisting customers with order inquiries
- Delegate tasks to team members and coordinate workflow to keep production and shipping on schedule
Assistant Manager
Blondie's Cookies
07.2017 - 10.2020
- Assisted in daily store operations, including opening and closing procedures, cash handling, and inventory management
- Monitored inventory levels and placed supply and product orders, coordinating truck deliveries as needed
- Completed beginning- and end-of-month paperwork, ensuring accurate records and reporting
- Prepared and transported daily cash deposits to the bank
- Supervised and trained team members to ensure efficient workflow and consistent customer service
- Supported scheduling and shift coordination to maintain appropriate staffing levels
- Resolved customer concerns and handled in-store issues in a professional and timely manner
- Maintained a clean, organized, and compliant work environment during high-volume periods
Education
Bachelor of Science - Hospitality And Tourism Management
Indiana University, Kokomo
Kokomo, IN05-2021
Skills
- Order Processing & Fulfillment
- E-Commerce Platform Management
- Amazon Seller Central & A Content
- Shopify, Amazon, & Etsy Product Listings
- Custom Order & Design Workflow
- Shipping & Label Creation
- Customer Service & Phone Support
- Adobe Photoshop (Basic)
- Microsoft Excel (Basic)
- Time Management
- Attention to Detail
- Travel Coordination
Timeline
Office Manager
Cornhole Solutions
03.2021 - Current
Assistant Manager
Blondie's Cookies
07.2017 - 10.2020
Bachelor of Science - Hospitality And Tourism Management
Indiana University, Kokomo