Kiosha Hunter
Memphis
Summary
Methodical Control Analyst known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, risk management, and process improvement. Excel in critical thinking, problem-solving, and communication, ensuring success in complex analytical roles.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Quarterly control analyst
Envoy Source
Memphis
07.2019 - 05.2025
- Collaborated with IT personnel to develop automated reporting capabilities that streamlined existing manual processes.
- Assisted in the development of budgeting processes by analyzing historical spending patterns and forecasting future needs based on sales projections.
- Prepared audit schedules requested by external auditors during annual reviews.
- Performed data analysis to identify areas of cost savings or revenue growth opportunities.
Customer Service Representative
U-Haul Corporate Office
Memphis
01.2020 - 04.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative Team Lead
FedEx Express
Memphis
07.2014 - 03.2019
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
- Performed quality assurance audits of calls handled by representatives.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Facilitated team building activities to promote collaboration among staff members.
Education
Douglass High School
Memphis, TNSkills
- Data analysis
- Automated reporting
- Budgeting processes
- Audit preparation
- Customer service
- Team leadership
- Performance monitoring
- Quality assurance
- Problem solving
- Effective communication
Timeline
Customer Service Representative
U-Haul Corporate Office
01.2020 - 04.2023
Quarterly control analyst
Envoy Source
07.2019 - 05.2025
Customer Service Representative Team Lead
FedEx Express
07.2014 - 03.2019
Douglass High School