Dennis Limo
Business Administration
Nashville,TN
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Freelancer
Fiverr
Nashville, TN
09.2020 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
- Assisted in grant writing efforts that successfully secured funding for several ongoing research projects.
- Assisted in securing funding for about 8 startups through grant writing and investor pitch presentations.
Graduate Assistant
Austin Peay State University
01.2023 - 11.2024
- Administered coursework, graded assignments and provided constructive feedback.
- Assisted professors in the development of course materials for improved student engagement and understanding.
- Collaborated with faculty members on research projects, contributing to the advancement of knowledge in their respective fields.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
Metro Support Analyst
Cam Can
02.2019 - 11.2022
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Operations Analyst
Diamond Trust Bank
02.2010 - 10.2016
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Supported supervisor and associated team members to maintain system functionality.
Education
Master of Arts - Computer Science
Austin Peay State University
Clarksville, TN 04.2001 -
MBA - Information Systems
Edith Cowan University
Australia 04.2001 -
Bachelor of Business Management - Banking And Finance
Moi University
Kenya 04.2001 -
Skills
- Leadership
- Time management
- Communication
- Content writing
- Video editing
- Customer support
- Project management
Search engine optimization
Online tutoring
Accomplishments
- Developed a machine learning model to predict patient readmissions, improving hospital efficiency.
- Built a fraud detection algorithm using Python, reducing fraudulent transactions by 15%.
- Created a time-series forecasting model using ARIMA and LSTMs.
Timeline
Graduate Assistant
Austin Peay State University
01.2023 - 11.2024
Freelancer
Fiverr
09.2020 - Current
Metro Support Analyst
Cam Can
02.2019 - 11.2022
Operations Analyst
Diamond Trust Bank
02.2010 - 10.2016
Master of Arts - Computer Science
Austin Peay State University
04.2001 -
MBA - Information Systems
Edith Cowan University
04.2001 -
Bachelor of Business Management - Banking And Finance
Moi University
04.2001 -
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