Kira Parmeter
Tullahoma
Summary
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Moore County Communications
Lynchburg
01.2025 - Current
- Used radio, telephone and computer system to update first responders with new information.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
Customer Service Representative
Nordstrom
Beaverton
06.2023 - 09.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Merlo Station
Beaverton, OR01-2023
Skills
- Computer aided dispatch
- Emergency response coordination
- Record maintenance
- Shift scheduling
- Training material updates
- Customer service
- Inventory management
- Payment processing
- Service complaint management
- Attention to detail
- Customer relationship management
- Performance evaluation
i was the top commissioner in sales out of all of Nordstroms in Oregon
Certification
- cpr
Timeline
911 Dispatcher
Moore County Communications
01.2025 - Current
Customer Service Representative
Nordstrom
06.2023 - 09.2024
GED -
Merlo Station