Kira Rivera
Memphis
Summary
Dynamic and results-oriented professional with extensive experience at Martin, Lee & Page OB GYN. Adept in handling financial transactions and effectively communicating with clients. Excelled in providing client support and ensuring data accuracy, resulting in enhanced customer relationships and improved administrative efficiency. Proven ability to manage confidential information and thrive in fast-paced environments, showcasing strong independent and collaborative skills within a team setting.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Martin, Lee & Page OB GYN
10.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Business Manager
Rivera Empire Resin LLC
05.2024 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained accurate records of financial transactions.
- Ensured accurate and current data by updating customer contacts regularly.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
Licensed Manicurist
Rivera Nail Studio
05.2020 - 06.2022
- Contributed to a positive atmosphere by maintaining a professional demeanor while engaging with clients.
- Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
- Educated clients on proper nail care techniques to promote healthy nails between appointments.
- Invested in high-quality tools and sanitizing equipment which led to increased client confidence in salon hygiene standards.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
Education
Associates Degree - Dental Assistant
Concorde Career College
Memphis, TN10-2016
High School Diploma -
Cordova High School
Cordova, TN05-2010
Skills
- Paperwork coordination
- Billing support
- Patient scheduling
- Call handling
- HIPAA compliance
- Client Support
- Sales Support
- Financial Transactions Handling
- Appointment scheduling
- Confidential information handling
- Customer relationship management
- Data entry accuracy
- Effective communication
- Multitasking and organization
- Team Player with Independent Work Skills
Timeline
Front Desk Medical Receptionist
Martin, Lee & Page OB GYN
10.2024 - Current
Business Manager
Rivera Empire Resin LLC
05.2024 - Current
Licensed Manicurist
Rivera Nail Studio
05.2020 - 06.2022
Associates Degree - Dental Assistant
Concorde Career College
High School Diploma -
Cordova High School
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