KIRBY E. RHODES
Nashville
Summary
Motivated individual with 7+ years of experience coordinating cross-functional teams in developing and cultivating strong client relationships to drive business success. Skilled in strategic planning, project coordination, and problem-solving to deliver tailored solutions that align with client objectives and elevate customer satisfaction. Recognized for exceptional communication and interpersonal skills, with the ability to translate customer needs into actionable results.
Overview
10
10
years of professional experience
Work History
Account Manager
RLS LOGISTICS
09.2023 - Current
- Manage and expanded a portfolio of customer accounts within the 3PL division, ensuring seamless implementation of logistics solutions tailored to customer needs.
- Serve as the main point of contact for customers, coordinating logistic services, resolving issues and optimizing service workflows.
- Collaborate with internal teams to execute customized cost-effective solutions that align with our customer's goals.
- Enhanced customer retention and profitability on eight accounts by 15%, identifying service expansion opportunities.
Logistics Coordinator
INTEGRITY EXPRESS LOGISTICS
12.2020 - 09.2023
- Oversaw logistic operations for a high-volume retail client, managing 75+ weekly delivery schedules and ensuring on-time performance.
- Collaborated with a five-person account team to maintain carrier, shipper, and receiver communications, driving $1M in revenue in 2022.
- Negotiating competitive rates and guided team on bidding strategies, maximizing freight margins.
- Provided on going support and coordination, ensuring smooth shipment delivery on a day-to-day basis.
Administrative Associate
INNOVATIVE FINANCIAL GROUP
11.2015 - 12.2020
- Managed over 600 client records and maintained compliance documentation for life insurance, annuities, and investment accounts.
- Acted as liaison between clients and underwriters, facilitating timely processing and clear communication of final product details to issue client's policy.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Executed other clerical duties assigned by the financial broker to enhance office performance.
Director of Operations Intern, Swimming & Diving
VANDERBILT UNIVERSITY
04.2017 - 03.2020
- Managed and oversaw Team Works database of student athletes and coaching/support staff calendar including athletic and academic schedules.
- Assisted in the coordination of team travel and logistics, team meals, recruitment process, official and unofficial visits, and assessment of documentation.
- Developed internal newsletters and alumni engagement initiatives that connected mentorship and career development efforts.
- Supported equipment distribution, athlete onboarding and general program logistics.
OVC Basketball Tournament Intern
THE OHIO VALLEY CONFERENCE
01.2017 - 04.2017
- Created and managed volunteer operations for the OVC Basketball Tournament.
- Secured two new sponsorships with nonprofit organizations for the OVC.
- Assisted planning and executing the YMCA Good Sportsmanship Award recognition during the tournament.
- Aided the director in coordinating logistics of the Civic Event for Nashville's civic leaders, OCV sponsors and school administrators.
Education
Bachelor of Science - Sports Management, Business Minor
The University of Tennessee
Knoxville, TNSkills
- Logistics & Operations Management
- Client Relations
- Process Improvement & Problem Solving
- Account Management
- Customer Service
- MS Office & Salesforce (basic)
- Cross-functional Collaboration
- Project Coordination
- Event Management
Timeline
Account Manager
RLS LOGISTICS
09.2023 - Current
Logistics Coordinator
INTEGRITY EXPRESS LOGISTICS
12.2020 - 09.2023
Director of Operations Intern, Swimming & Diving
VANDERBILT UNIVERSITY
04.2017 - 03.2020
OVC Basketball Tournament Intern
THE OHIO VALLEY CONFERENCE
01.2017 - 04.2017
Administrative Associate
INNOVATIVE FINANCIAL GROUP
11.2015 - 12.2020
Bachelor of Science - Sports Management, Business Minor
The University of Tennessee
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